RESPONSIBILITIES:
Accepting deliveries and holding packages for pick-up.
Taking elevator reservations for your move in, move out or furniture/appliance deliveries.
Taking reservations for your exclusive Rooftop Terrace function.
Placing courtesy telephone calls when packages arrive.
Holding doors when applicable to assist residents with groceries, strollers, etc.
Notifying residents of guests' arrival. (Note: This step may be bypassed if owner/residents let their guest in.)
Greeting residents and guests according to company standards
Maintaining ownership of the process of resolving resident and guest complaints
Interact with all residents, showing genuine appreciation
Promptly answer, record, and complete all resident requests, phone calls, questions, or concerns
Assist in the scheduling of move-ins and move-outs
Scheduling and facilitating deliveries and residents' moves.
Monitoring surveillance cameras
Monitoring and securing the lobby
Walking the premises to ensure that the highest standards are being maintained
Facilitating realtor and potential buyer visits
Follow all company policies and procedures, including (The William Oliver) grooming standards
Maintain confidentiality of proprietary information and resident identification
Enforcing safety procedures
Logging and announcing visitors
Comply with quality assurance expectations and standards
QUALIFICATIONS:
1-2 years of customer service experience, ideally in concierge field
Pleasant, positive and professional demeanor, no visible tattoos
Experience working with demanding clientele
Excellent communication skills- both oral and written
Strong Multi-tasking skills a must
Strong ability to assess a situation, show good judgment and resolve conflicts
Attentive to details with excellent follow-through skills
A "people pleaser" at heart
Display a desire to exceed expectations with every interaction
Flexible and organized
Able to work under pressure
Dependable and detail-oriented
Basic knowledge and experience with Microsoft office products and the internet
Must be able to stand/sit for long periods of time
Proactive and productive
Strong customer service skills
Initiates innovative ways to bring value to the community
Outstanding interpersonal skills
Must be willing to work a flexible schedule, including evenings, weekends, holidays, consistent with the needs of the property
A strong desire to succeed and advance
References and background check required.