Capio, a well-established and expanding healthcare receivables management company based out of Sherman, TX, seeks a Desktop Support Specialist. Capio is paving the way in the healthcare receivables industry and our business is growing at an exponential rate. In this role, the Desktop Support Specialist will be responsible for diagnosing and resolving technical issues with hardware or software systems. They will speak with users over the phone, in person, or via online chat to understand, troubleshoot, and resolve technical issues.

Qualifications
1 or more years of basic technical support experience
Experience with Active directory and MS Office 365 preferred
High School diploma or equivalent
Excellent communication (written and verbal), interpersonal and negotiation skills
Ability to make important decisions under pressure
Problem-solving skills
Ability to delegate effectively
Time management skills
Friendly and approachable
Solid technical background, with understanding or hands-on experience in software development
Fluency in written and verbal English is required.

Personal Characteristics
Accurate and thorough; strong attention to detail.
Self-sufficient, monitors own work to ensure quality.
Collaborative, flexible, and responsive.
Strong analytical, numerical, and reasoning abilities.
Well-developed, mature interpersonal skills with diverse personalities.
Results-oriented.
Lifetime learner with an eager and open mind, an ever-expanding skillset, and a desire to share knowledge with others.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must be able to operate a PC by use of mouse and keyboard.
The employee must be able to talk and hear.
Ability to lift 40 lbs.

Vision Requirements
Close vision (Clear vision at 24 inches or less)

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Moderate noise (examples: business office with computers and printers, light traffic, call center environment with multiple conversations occurring at once)