4 Junior Desktop Analyst - Service Desk Specialist Jobs in Atlanta, GA
SORT BY
Junior Desktop Analyst - Service Desk Specialist
$53k-65k (estimate)
Full Time | IT Outsourcing & Consulting
1 Month Ago
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
Capgemini is Hiring a Junior Desktop Analyst - Service Desk Specialist Near Atlanta, GA
Resource must be local to Tampa, FL
To ensure effectiveness and efficiency in meeting the technical troubleshooting requirements and performance tuning within Service Level commitments made to the customer within.
Work Experience: 2 to 3 years
To ensure effectiveness and efficiency in meeting the technical troubleshooting requirements and performance tuning within Service Level commitments made to the customer within.
Work Experience: 2 to 3 years
Expectations:
- Should have excellent communication and English-speaking skills.
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Listen attentively to customer needs and concerns; demonstrate empathy.
- Knowledge of basic computer operations.
- Have basic computer troubleshooting skills.
- Have basic knowledge of computer peripherals.
- Have basic computer peripheral troubleshooting skills.
- Courteous with strong customer service orientation.
- Dependable with proficient attention to detail.
- Good listening and responding skills.
- Should be willing to take up challenges and go extra mile to perform work responsibilities.
- Should have great interpersonal skills and ability to perform under pressure.
- Ability to remain calm in all situations.
- Typing speed of 50 wpm or higher.
- Basic network troubleshooting skills a plus.
- Experience working with POS systems a plus.
- Experience with ticketing systems a plus.
- Experience with remote access software a plus.
- Experience in a technical call center / ISP Help Desk / Technical Help Desk a plus.
- CompTIA A certificate a plus.
- Degree in Computer Science, Information Technology, Information Systems, or relevant education a plus.
- Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice-based phone service.
- Support customers across Telecommunication, Financial Services, Healthcare, and Technology vertical.
- Meet customer requirements through first contact resolution.
- Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment.
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
Role Descriptions: This role is to work as part of the Capgemini team providing Desktop Support. The successful candidate will also need to work flexibly as part of the Remote Desktop Support team, dealing with Incidents and other miscellaneous tasks as and when required. Day to Day responsibilities:- Delivering the technical tasks within defined timescales and to standards agreed in relevant Service Level Agreements with client;
- Meeting various other Quality KPIs like UAT First Time Pass, Zero Downtime etc, wherever applicable;
- Strict adherance to standard technical processes/practices followed for the corresponding services;
- Must get each piece of work peer-reviewed/QA’ed thoroughly before the actual delivery;
- Undergo required technical and soft-skills trainings;
- Learning the technologies that are used for day-to-day delivery;
- 1 year of experience, Graduate in IT (preferably)
- Should have baseline skills in Technology Application, Problem Diagnosis & Solution and Technical Process Expertise
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Click the following link for more information on your rights as an Applicant -http://www.capgemini.com/resources/equal-employment-opportunity-is-the-lawAbout Capgemini
With 270,000 women and men in nearly 50 countries, Capgemini is a responsible and multicultural global leader. Its purpose: unleashing human energy through technology for an inclusive and sustainable future. As a strategic partner to companies, Capgemini has harnessed the power of technology to enable business transformation for more than 50 years. The Group addresses the entire breadth of business needs, from strategy and design to managing operations. To do this, it relies on deep industry expertise and its command of fast evolving fields such as cloud, data, artificial intelligence, connectivity, software, digital engineering and platforms. In 2020, Capgemini reported global revenues of €16 billion
Visit us at www.capgemini.com. People matter, results count.
Job Summary
JOB TYPE
Full Time
INDUSTRY
IT Outsourcing & Consulting
SALARY
$53k-65k (estimate)
POST DATE
03/28/2023
EXPIRATION DATE
04/25/2024
WEBSITE
capgemini.com
HEADQUARTERS
ROSEMONT, IL
SIZE
>50,000
FOUNDED
1967
CEO
RAYMOND J SPENCER
REVENUE
$1B - $3B
INDUSTRY
IT Outsourcing & Consulting
Related Companies
About Capgemini
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 270,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative worl...d of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of 16 billion. Get the Future You Want | www.capgemini.com
More
Show less
Show more
Show more
Similar Jobs
Popular Articles
Top 10 Things to Avoid Putting on a Job Application
Read Article
How to Describe Your Education in a Resume
Read Article
How to Write a Memorable Cover Letter in 5 Ways
Read Article
4 Personal Finance Tips to Make During Job Transition
Read Article
4 Best Camera Setups for Interview
Read Article
Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Read Article
