The Financial Aid Administrator will execute transactional and complex financial aid-related activities for new and returning learners. Responsibilities include information gathering, data entry into financial aid systems, and other compliance related functions. The ability to work accurately in a fast-paced, highly regulated environment is critical for success in this role. This is primarily an internal role with little learner/customer interaction, though some phone interaction with lenders and internal partners will be necessary at times. This position is considered hybrid with expectation to be onsite two days a week at the Capella Tower located in Minneapolis, MN. Essential Duties Production Work Review and determine financial aid eligibility and award amounts based on submitted documentation from the learner Process Financial Aid applications, adjustments, and other Financial Aid related functions Complete required work assigned by the Work Distributor accurately and within predetermined departmental service levels and metrics Apply updates and policy changes accurately and timely Workflow and capacity management Provide occasional phone/chat support to assist the financial aid contact center staff Assist supervisors in calling out potential areas of concern related to SLAs and recommend reallocation of resources Process improvement identification and implementation Inform supervisors and seniors of gaps related to particular worktypes in the system Internal customer relationship management Work cross functionally with other teams and departments as needed to ensure an exceptional learner experience Job Skills Ability to adhere to a regularly set schedule in support of departmental goals and objectives Demonstrated ability to critically think and take appropriate action based on training and relevant information Strong organizational skills and the ability to determine priorities and manage multiple demands Display consistent success with accurately performing highly detail oriented tasks Excellent written and verbal communication skills Demonstrated ability to remain calm under pressure and maintain a professional demeanor at all times. Maintain and understand compliance with all Title IV rules and regulations Learn and leverage financial aid systems such as People Soft, TotalView, Perceptive Content, Commonline Origination and Disbursement, National Student Loan Data Systems, and Central Processing Systems Ability to consistently meet or exceed productivity and quality goals on all duties as assigned Work Experience 1 year of experience in financial aid, student records, or transferable administration/processing experience, such as mortgage/insurance claims processing or data entry. Candidates with BBAY experience are highly encouraged to apply Education Bachelor’s degree from an accredited institution preferred; Associate’s degree from an accredited institution or 2 years of commensurate experience required. Certificates, licenses and registrations Other Bachelor’s degree preferred; Associate’s degree or 2 years of commensurate experience required. If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at Careers@strategiced.com. Strategic Education, Inc. is dedicated to enabling economic mobility with education. We serve working adult students through a range of educational opportunities that include: Strayer University and Capella University (separate institutions that are each regionally accredited), which collectively offer flexible and affordable associate, bachelor’s, master’s, and doctoral programs; a Top-25 Princeton Review-ranked online MBA program through the Jack Welch Management Institute; ACE®recommended, online college-level courses for $99 a month through Sophia; and non-degree web and mobile application development courses through DevMountain and Hackbright Academy. These programs help our students prepare for success in today’s jobs and find a path to bettering their lives. At Strategic Education, we honor and celebrate diversity, equity, and inclusion as core institutional principles. We hold ourselves accountable for cultivating an innovative environment that reflects all stakeholders, building our foundation as a culturally competent, diverse organization. https://www.strategiceducation.com