Position: Overnight Security Manager

Reports to: General Manager

Position Overview:

The primary responsibility of the Security Department is the protection from and the elimination of any element or agent which may tend to jeopardize the welfare and security of the team members and guests of The Pridwin. This not only entails loss of life, but loss by fire, theft, flood, drought, deterioration of property, civil suit and any other elements by which your employer might suffer embarrassment and/or financial loss. Although you are not a law enforcement officer, you have the authority and right to protect property and all guests of the casino.

Prevention of the aforementioned is best achieved by accurate reporting and vigilant observation. The Security Officer serves as the most fundamental extension of management. They’re responsible for manually monitoring all activity on the property, as well as their immediate surroundings. They’re likewise responsible for the reporting of incidents that are suspicious in nature. Furthermore, they’re to log an account of all guests whose character appears to be suspect. Those reports must be submitted on a regular basis to the General Manager each morning. These efforts will serve as both corrective and preventive combatants to disputed breeches in security.

When dealing with others always remember the “Golden Rule”- Treat others the way that you would like to be treated. This can be achieved by treating others in a friendly and courteous manner. Anytime that Security Officers are in the public eye they must always project a friendly, responsible, and outgoing image. This positive attitude displayed towards others will help ensure that the Security Department will maintain good customer relations with the public, which in turn will result in guest satisfaction

If all Officers study and fully understand the practice of following procedures, we will have a department that can operate smoothly and efficiently, elicit willing cooperation from associates and establish a cordial relationship with the public.

In all cases of emergencies such as, fire, bomb threats, blackouts, power failures, etc, all Security Officers who are on break, lunch, etc., shall return to duty as soon as the emergency is broadcasted over the radio. Contacting the General Manager immediately regardless of time of day of week.

Our overnight security operations at night. Areas of responsibilities include protection of property assets, employees, guests and property, accident and fire prevention and response. Ensures that all areas of the property are safe and secure. Maintains logs, certifications and documents required by law and Standard Operating Procedures. In the case of any incident, guest or staff, is responsible that all details are captured, and logs kept. This, in conjunction with the General Manager to meet all reporting requirements of both local municipal bodies and satisfy the needs of the hotel’s primary insurer. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department.

These duties may be described as, but not limited to:

• Maintain regular presence throughout the department.
• Possess a strong knowledge of internal controls and emergency response procedures. Administers the patrol of the interior of and the perimeter of the hotel and the property to observe and identify potential safety risks, security risks and undesirable conditions
• Directs and leads investigations of accidents, thefts, property loss and unlawful activities
• Directs response to emergency situations including, but not limited to, safety hazards, fires, medical emergencies, and threats to life and/or property. Making this the foundation for the life safety and security training conduct each month.
• Serves as primary liaison with federal, state, and local law enforcement 
• Oversees the administration and accuracy of all required reports and documentation
• Respond to guest inquiries and requests in a timely, friendly, and efficient manner
• Monitors and develops team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling 
• In the case of a guest or staff incident. Security is responsible for capturing and recording all details concerning the incident. This, in conjunction with the Director of Finance to meet all reporting requirements of both local municipal bodies and satisfy the needs of the hotel’s primary insurer.
• Displays and promotes positive patron and employee relations.
• Responsible for overseeing accidents / near miss investigations property inspections or walkthroughs, job hazard-analysis, and evaluations of work methods for safety compliance.
• Evaluate and inspect safety programs.
• If the hotel is sited for any building or code violation the Director will be responsible for having the issue resolved and attesting on behalf of the Hotel should the case be brought before the courts.

Required Knowledge, Skills, Abilities:

SKILLS

• High energy with effective and influential people skills. Positive attitude and the desire to motivate others.
• Ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming.
• Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas. 
• Strong communication and listening skills and excellent speaking, reading, and writing ability. 
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and employees of the organization. 
• Ability to perform complex quantitative calculations or reasoning. 
• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing. 
• Strong command of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (ALOHA, Meastros, Sabre/SYNXIS, Delphi, SUN, etc.).
• Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy. 
• Fluency in English: additional languages preferred.

PHYSICAL DEMANDS

• Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time. 
• Ability to make repeating movements of the arms, hands, and wrists. 
• Ability to express or exchange ideas verbally and perceive sound by ear. 
• Ability to obtain impressions through the eyes. 
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. 
• Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds / 25 kilograms.
• Ability to turn or twist body parts in a circular motion. 
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. 
• Ability to operate potentially hazardous equipment.

ADDITIONAL REQUIREMENTS

• Self-starter with an entrepreneurial spirit and strong organizational skills 
• Must meet legal requirements for any required licensing.
• Ability to travel occasionally.
• Ability to work evenings, weekends, and holidays, as needed.

Minimum Qualifications:

• 5 years’ experience in security operations, including 2 years in a leadership role 
• Degree/diploma in a related field to security or law enforcement or an equivalent combination of education and experience that provides knowledge, skills, and ability sufficient to successfully perform the duties of the position.
• Experience working in a NYC Union environment or similar setting. Specifically, is both proficient in and working with the current edition of NYC CBA / IWA. 
• Must obtain and maintain all licenses / certifications per Federal, State, and local requirements.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Good to have the New York City’s certification as a Fire Safety Director.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to