16 Customer Service Specialist Jobs in Hyannis, MA
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Cape Cod Five Cents Savings Bank is Hiring a Customer Service Specialist Near Hyannis, MA
SUMMARY:
The Customer Service Specialist provides superior customer service by answering customer questions and assisting with issue resolution. The Specialist will assist in establishing and maintaining electronic banking relationships and provide ongoing support to drive digital adoption for our customers across all platforms. The Specialist will also proactively look for opportunities to provide additional information about banking related products and services in order to deepen existing banking relationships.
ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES:
- Responds to customer and prospect telephone, email, and digital inquiries regarding their accounts and all bank products, including financial transactions.
- Documents interactions with customers
- Authenticates customers adhering to Bank guidelines.
- Identifies fraudulent activity to protect the Bank and the Bank’s customers.
- Assists in the customer support for online and mobile banking as well as automated telephone banking including set-up, navigation, and maintenance.
- Provides support for other bank departments.
- Advises customers regarding Cape Cod Five’s products and to ensure that the highest level of customer service is provided.
- Actively recommends bank products and services using a customer needs-based assessment.
- Outbound calls to customers as required.
- Complies with all customer confidentiality and privacy policies, as well as all Bank policies.
- Performs duties and assignments in compliance with all state and Federal banking regulations.
QUALIFICATIONS:
EDUCATION & CERTIFICATIONS: (Minimum education required to perform the duties of this position)
- Associate degree strongly preferred.
KNOWLEDGE, SKILLS & ABILITIES:
- Three (3) years prior experience in providing customer service.
- Experience providing digital support preferred.
- Prior banking experience preferred.
- Ability to quickly learn the Bank’s products and services.
- Excellent problem-solving skills with a commitment to customer service a must.
- Ability to speak in a clear and pleasant manner.
- Ability to understand callers and determine their needs/question.
- Excellent oral and written communication skills.
- Excellent listening comprehension skills.
- Ability to handle multiple tasks and interruptions.
- Ability to work independently, as well as contribute to the team environment.
- Able to work extended hours and a minimum of two Saturdays per month.
- General working knowledge of current digital platforms including Windows and Apple operating systems.
- Knowledge of mobile device platforms including Android and Apple IOS systems.
- Must have cyber security awareness to protect the digital environment, the Bank, and customers.
COMPETENCIES:
- Superior Customer Service
- Technology Savviness/Digital Enthusiast
- Financial Comprehension
- Adaptability and Flexibility
- Problem Resolution
Job Summary
Full Time
$41k-51k (estimate)
06/28/2023
03/29/2024
capecodvoice.com
Orleans, MA
<25
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The job skills required for Customer Service Specialist include Customer Service, Problem Solving, Products and Services, Microsoft Office, Written Communication, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
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Step 3: View the best colleges and universities for Customer Service Specialist.
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