Primary Duties and Responsibilities

• Address all helpdesk tickets, calls and emails to resolution in a timely and professional manner
• Replace Zebra thermal printheads and HP toner and supplies
• Troubleshoot all software, hardware and network issues that are assigned
• Diagnose problems by asking accurate, concise questions in a professional manner
• Assist end-users with connectivity problems, i.e. MFA,VPN, email, printing etc…
• Create relevant system documentation and helpdesk knowledgebase articles for all procedures

and projects assigned

• Deploy/move workstations, printers and other hardware peripherals as required
• Maintain and repair end-user hardware and peripherals
• Run and terminate data cabling as needed
• Provide end-user training when needed
• Research, test, recommend, implement and troubleshoot new hardware and software
• Support and maintain AD user account information including rights, security and systems groups
• Work independently and with co-workers to research problems and find solutions
• Conduct and assist with the inventory management of software licenses, software, hardware,

and other IT supplies

• Assist in the planning and deployment of future applications and systems throughout the

Capacity enterprise

• Contribute to and help maintain up-to-date technical documentation

Attributes needed for this position

• Ability to demonstrate critical thinking and creative problem solving
• Ability to demonstrate a positive attitude
• Ability to multitask and work in a fast paced high demand environment
• Ability to recognize and prioritize issues and resolve or escalate accordingly
• Ability to translate technical issues into non-technical language
• Ability to set high standards of performance for oneself and meet them
• Ability to learn new processes and procedures
• Ability to demonstrate a commitment to expanding one’s own knowledge by keeping current with the latest software, hardware and IT news and trends.

Required Proficiency

• Knowledge of Zebra thermal label printer repair and maintenance
• Microsoft Windows OS – Windows 11
• Microsoft Office with emphasis on Outlook and Excel
• Google Chrome
• VNC and other remote support tools
• Virus detection and removal
• Troubleshooting Windows and web-based applications
• Knowledge of data wiring (CAT, Fiber etc.)
• Knowledge of Hardware implementations and limitations
• Basic TCP/IP based network design and troubleshooting
• Knowledge of the following is desired
• Microsoft, A , Network or related certifications a plus.
• Basic understanding of Active Directory
• Okta Identity Services
• Microsoft Office 365
• RingCentral Phones/Meetings
• Data backup and recovery – Clonezilla, Shadow Copy
• PowerShell scripting
• Asset management and system monitoring software i.e. Solarwind, Netwrix etc.

Education
Preferred

• Bachelors or better in Information Technology or related field

Behaviors
Preferred

• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Job Type: Full-time