Store Sales Representative

At Cap‘n Lu’s, we are looking for ambitious and energetic candidates with strong communication skills and make customers feel welcome in our store. Our Retail Sales Representative will provide excellent customer service and meet sales quotas by identifying customer pet needs utilizing strong questioning skills, answer questions about our pet products and services, and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role.

This rewarding opportunity will require 35-40 work hours per week (including Saturdays) where you will be standing/walking most of the time, lift up to 50 pounds regularly, un-box and verify products, cleaning, and assembling and/or moving displays and merchandise within the store. Wednesdays are product delivery days so working Wednesdays is a must. At times, after-hours / weekend events will require your active participation.

To be successful, you should be able to work with others and build rapport with clients. We also expect you to be detail- and goal-oriented, energetic (don’t know a stranger and can talk with anyone) and have strong problem-solving skills. We want to talk further if you arr someone who appreciates the pet owner’s desire to pamper their beloved pets and provide only the best food and treats. If you are looking for a rewarding career in the pet industry and love to help customers, and engage with pets when they come in, this job is for you!

At Cap’n Lu’s, we care about our customers and their pets’ health and well-being and are committed to providing only high-quality food and treats. We pride ourselves on being extremely knowledgeable in the pet food industry and are viewed as pet food advisors. We are very active in the community and focus on delivering top-notch service within and outside the retail store. Our goal is to become the go-to pet shop for NSB and surrounding areas. While we do not require our valued employees to have pets, pet ownership would be a great asset so you can more effectively interact with our customers.

Responsibilities

· Utilize strong questioning skills to greet and direct customers and their pets (when applicable)

· Accurately answer customers’ questions about specific products

· Inform customers about discounts and special offers

· Cross-sell products to achieve products per sale goals

· Accurately operate the check-out register, balancing cash and register receipts

· Ensure merchandise shelves and displays are fully stocked

· Unpack, verify and stock new merchandise after truck delivery

· Adhere to and complete daily store cleaning schedule

· Take fun photos and videos of pets in the store and post on the business’ social media

· Coordinate with the team to provide excellent customer service (especially during peak times)

· Provide customer feedback to the Store Operations Manager

· Learn and stay up-to-date with all products/services

· Actively participate in store events (onsite and offsite)

Requirements and skills

· Proven work experience as a Retail Sales Representative, Sales Associate, Customer Service Rep, or similar role

· Proven work experience in sales and customer service roles; track record of achieving sales goals

· Excellent communication skills, capable of building trusting relationships

· Standing and walking all day including unloading boxes, cleaning the store, arranging merchandise, etc.

· Must be able to lift 50 pounds and stand on feet most of the time

· Ability to perform in fast-paced environment

· Must be able to work Wednesdays and most Saturdays with occasional evenings and holidays

· Highly motivated and target driven with a proven track record in sales

· Self-starter and ability to complete tasks on time and with accuracy

· Excellent selling and communication skills

· Prioritizing, time management, multi-tasking abilities, and organizational skills

· Problem-solving attitude with a willingness to learn

· Teamwork and aptitude for fostering positive relationships

· Customer-oriented mindset – not afraid to talk with anyone

· Proficient in English (oral and written); bi-lingual a plus

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Paid time off
• Vision insurance

Shift:

• 4 hour shift
• 8 hour shift

Weekly day range:

• Every weekend
• Monday to Friday

Experience:

• retail or other type sales: 1 year (Required)
• achieving / exceeding sales goals: 1 year (Preferred)
• customer service: 2 years (Required)

Work Location: In person