27 Service representative Jobs in Alexandria, VA
Canon U.S.A., Inc. is Hiring a Service representative Near Alexandria, VA
Office Service Representative II
Job Locations US-VA-ALEXANDRIA
Requisition ID
2024-17750
of Openings
Category (Portal Searching)
Customer Service / Support
Position Type (Portal Searching)
Regular Full-Time
Overview
Under general supervision, is responsible for all mail, packages and interoffice correspondence handling and dispatching for all classes of mail / packages.
Responsibilities may also include copy center activities, reception, hospitality and / or other duties as assigned.
Responsibilities
CUSTOMER SERVICE
MAIL / PACKAGES / POUCHES
Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames.
Wrap, seal, weigh, affix postage and dispatch all outgoing mail / packages in accordance with postal regulations
- Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable)
- Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines. Log and deliver incoming overnight packages within established time frames
- Log outgoing and incoming items as required and review for accuracy / completeness
SUPPLIES / COPYING / FAXING / ADMINISTRATION
Organize and distribute supplies to client employees as detailed in job requests. Verify and log orders upon delivery.
Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers)
- Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc
- Estimate runtime on the small to medium photocopy jobs. Check all copies produced for quality and accuracy. Produce bound copies of work when requested.
Deliver and pick up copy jobs
- May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings
- Operate facsimile machines; send and receive facsimiles. Keep complete and accurate logs of incoming and outgoing facsimiles.
Where appropriate, input facsimile data into computer for client charge back. Generate activity reports, confirmation reports, and call the receiver to confirm receipt as necessary
- Prepare monthly production and volume reports in order to measure productivity and prepare billing charges
- Performs other administrative duties from inserting, copying and photocopying to faxing as needed
May possibly perform any of the following functions at the direction of the Site Manager :
- Set up and maintain client's kitchen areas and conference rooms, order food and make coffee
- Provide reception work such as answering telephones, taking messages and greeting visitors
- Move boxes, supplies or furniture; replace light bulbs
- Document scanning
- Prepare outgoing items for shipping
- Due to changing technology in office automation, will be required to learn new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site
- Additional duties as assigned
Qualifications
High school Diploma or equivalent
- 2-5 years' experience working in a mailroom or professional office environment
- Knowledge of metering, weighting, logging and other shipping procedures
- Proficiency in computer skills preferred
- Ability to perform routine and some complex functions of various equipment and systems (fax, scanner, metering, stamping, tracking systems, photocopying, color copying, etc.)
- Excellent customer service, professional attitude and appearance are a must
- Ability to work overtime & meet deadlines
PHYSICAL DEMANDS
- Requires regular twisting / turning / squatting / bending / reaching / lifting and prolonged periods of sitting, standing or walking.
- May regularly lift and carry up to 20 lbs. and move (push mail cart) over 50 lbs
- May occasionally lift up to 50 lbs
- Frequent use of hand and foot controls
- May occasionally need to climb stairs
What We Offer :
Competitive pay & benefits!
Comprehensive training and development programs that prepare employees to advance from within.
A company focused on creating a positive work and client environment.
Employee discounts on entertainment, products, and services nationwide!
Come Join Our Team!
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Last updated : 2024-05-13
Job Summary
Full Time
Wholesale
$45k-59k (estimate)
04/28/2024
07/25/2024
The job skills required for Service representative include Customer Service, Products and Services, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service representative positions, which can be used as a reference in future career path planning. As a Service representative, it can be promoted into senior positions as a Field Service Rep. III - Electronic Equipment that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service representative. You can explore the career advancement for a Service representative below and select your interested title to get hiring information.
If you are interested in becoming a Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Representative job description and responsibilities
Customer service representatives typically responds to customer inquiries by telephone, e-mail or chat to provide non-technical problem resolution.
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Support agents should have sound knowledge of the product/service which will help them suggest a solution to the customer right away.
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Measure and analyse customer feedback.
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Service representative are responsible for addressing customer needs and ensuring they have a good experience.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Representative jobs
A good Customer Service Representative must have excellent communication skills since they will be speaking directly with customers.
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Service representatives typically use a telephone, computer and other office equipment.
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Depending on their roles, qualifications, specialization and years of experience, a customer service representative may vary their salary rate.
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A good service representative should not waste customers’ time by keeping them waiting for too long.
01/17/2022: High Point, NC
The best service representative must have a deep knowledge of how their companies’ products work.
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Step 3: View the best colleges and universities for Service Representative.
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