Solutions Support Technician III

US-NJ-Burlington

Job ID : 31743

Type : Full-Time

of Openings : 1

Category : Systems Technical Support

NJ - Burlington

About the Role

This role is a technology support professional, supporting customers who use solutions and software sold by Canon Solutions America.

An experienced support professional, capable of resolving a wide range of technical issues including networking, software, and hardware solutions.

This position is primarily phone based and uses remote support tools to interact with our clients. Acts as an internal subject matter expert on specific Canon hardware and software solutions.

The ideal candidate in this role operates autonomously while contributing to the team's goals. A self-directed individual with the ability to independently navigate complex tasks and make informed decisions.

This person would take initiative and execute tasks and projects with minimal supervision. This role requires a focused individual who can prioritize and manage their workload effectively, proving a high degree of independence and problem-solving skills.

Your Impact

• Responsible for advanced troubleshooting. Must have the ability to diagnose and resolve complex hardware, software, and network issues.
• Evaluates multiple solutions to a complex problem and develops effective solutions by determining the best course of action.
• Collaborates with team members, shares knowledge, and contributes to a positive work environment.
• Documents issues, reports escalations, and communicates with customers and various stakeholders.
• A key contributor to the Knowledge Base. Utilizes, improves, and creates knowledge as a core requirement in support delivery.
• Collaborates with vendor support in escalation through resolution and communicates to all stakeholders of the customer case.

About You : The Skills & Expertise You Bring

HS Diploma, GED, or equivalent experience required, plus 2 to 4 years of related experience.

• Relevant experience in a client facing support role such as help desk technical services, desktop, or field technician support.
• Highly desired experience with enterprise printer and print management solutions. Experience with enterprise content management and other print output related software is a plus.
• Strong verbal and written communication skills.
• Exceptional customer service skills, including empathy, patience, and the ability to explain technical concepts to non-technical users.
• May require up to 5% travel (valid drivers license and acceptable driving record necessary); ability to work remote for business continuity.
• Desired technical certifications including A , Network , Server , Cloud Microsoft certifications, HDI Support Center Analyst, KCS Foundations.

Company Overview

About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings.

With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions.

As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.

S. Our parent company, Canon Inc. (NYSE : CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.

S. patents granted in 2020 and was named one of Fortune Magazines Worlds Most Admired Companies in 2020.

Canon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.

A more comprehensive list of what we have to offer is available at https : / / www.usa.canon.com / about-us / life-at-canon / benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor / subcontractor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers site csa.canon.com / careers , we cannot guarantee the validity of this posting.

For a list of our current postings, please visit us at csa.canon.com / careers .

Posting Tags

pm20 #li-jg1 #li-hybrid

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Last updated : 2024-05-03