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Customer Care Associate
Canlan Sports Scarborough, ME
Part Time | Sports & Recreation 9 Months Ago
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Canlan Sports is Hiring a Customer Care Associate Near Scarborough, ME

Canlan Sports is the largest private sector operator and developer of recreational sports complexes in North America. The company's success in the recreation-entertainment & hospitality industry is attributed to a combination of innovative programming, service delivery leadership and world-class complexes. We understand our customers’ need for service excellence and are committed to it. 

Job Summary

We are currently looking for a Customer Care Associate to provide professional, efficient and courteous administration support and customer service, whether in person, on the phone or via email. They are strong communicators, able to talk with customers, colleagues and management effectively.

Accountabilities: 

  • Provide service and information for walk-in customers, or by phone or e-mail
  • Answer incoming calls responding to inquiries or directing callers to the appropriate department
  • Accept payments and provides receipts to customers for drop-in programs, contract, programs and league or tournament payments
  • Take casual/spot rental bookings, prepares contracts and collects fees
  • Generate and distribute daily sport surface schedule
  • Report repair and maintenance requirements to Operations department personnel

Education: 

  • Formal training in accounting, office procedures and customer service (preferred)

Abilities, Attributes and Experience:

  • At least one year office and customer service experience
  • Experienced handling cash
  • Able to work well under pressure and pay particular attention to deadlines
  • Basic understanding of accounting principles and practices
  • Demonstrated computer skills, notably in Microsoft Word and Excel
  • Thorough, organized, articulate and punctual
  • Great communication skills
  • Neat appearance with a professional and positive attitude
  • Willingness and ability to work flexible hours (evenings & weekends)

NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. We are an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices.

 

Job Summary

JOB TYPE

Part Time

INDUSTRY

Sports & Recreation

POST DATE

07/27/2022

EXPIRATION DATE

08/09/2022

WEBSITE

canlansports.com

HEADQUARTERS

PORT BARRINGTON, IL

SIZE

200 - 500

FOUNDED

2015

CEO

TAMMY KERR

REVENUE

<$5M

INDUSTRY

Sports & Recreation

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The job skills required for Customer Care Associate include Customer Service, Customer Care, Leadership, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Associate. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Care Associate positions, which can be used as a reference in future career path planning. As a Customer Care Associate, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Associate. You can explore the career advancement for a Customer Care Associate below and select your interested title to get hiring information.

If you are interested in becoming a Customer Care Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Associate for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Care Associate job description and responsibilities

Customer Care Associates perform a variety of support tasks to offer exceptional service to customers.

02/19/2022: Phoenix, AZ

Understand customer requirements so as to provide appropriate clarifications and solutions.

04/02/2022: Dayton, OH

Work within various teams to ensure outstanding customer service.

03/12/2022: Detroit, MI

Maintain broad knowledge of customer products and services.

03/25/2022: Burlington, VT

Provided excellent customer service customers with a friendly approach and maintaining a positive attitude.

04/17/2022: Lancaster, PA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Care Associate jobs

Attending training sessions to grow knowledge of products and to develop customer service skills.

02/08/2022: Reading, PA

Maintain an updated knowledge of the organization's products, services, and customer service policies.

01/29/2022: Lompoc, CA

Customer orientation and ability to adapt/respond to different types of characters.

02/04/2022: Canton, OH

Being able to adapt, pivot, and bend the general rules to please a customer enhances the service experience.

04/12/2022: Santa Maria, CA

Delivering great customer experiences (CX) needs to be everyone’s job.

02/01/2022: Nashua, NH

Step 3: View the best colleges and universities for Customer Care Associate.

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