Job Summary: We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all. If you have a passion for hospitality and enjoy interacting with people from diverse backgrounds, we would love to hear from you. Responsibilities: - Greet guests with a warm and welcoming demeanor - Check guests in and out, ensuring accurate and efficient processing of reservations - Provide information about hotel amenities, services, and local attractions - Handle guest inquiries, requests, and complaints promptly and professionally - Maintain a clean and organized front desk area - Assist with administrative tasks such as answering phone calls, taking messages, and handling mail - Collaborate with other hotel departments to ensure guest satisfaction - Perform night audit duties as needed Experience: - Previous experience in guest services or front desk operations is preferred - Strong interpersonal and communication skills - Multilingual or bilingual abilities are a plus - Knowledge of hotel management systems is beneficial - Familiarity with phone etiquette and customer service best practices - Ability to handle difficult situations with patience and professionalism - Attention to detail and strong organizational skills Join our team and enjoy the benefits of working in the hospitality industry. We offer competitive pay, opportunities for career advancement, and a supportive work environment. If you are passionate about providing exceptional service to our guests, apply today!

Job Type: Full-time

Pay: From $13.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Evening shift
• Night shift

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Required)
• OPERA PMS: 1 year (Required)

Work Location: In person