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Job Overview:
We are seeking a Guest Service Agent to join our team at a reputable hotel. The ideal candidate will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and memorable.
Duties:
- Greet and welcome guests upon arrival with a friendly and professional demeanor
- Assist guests with check-in and check-out procedures efficiently
- Handle guest inquiries and provide accurate information about hotel facilities, services, and local attractions
- Process reservations, cancellations, and payment transactions accurately
- Address guest complaints and resolve issues promptly to ensure guest satisfaction
- Coordinate with other hotel departments to meet guests' needs effectively
- Perform night audit duties as needed
Qualifications:
- Previous experience in guest relations, front desk operations, or hotel management preferred
- Strong customer service skills with the ability to handle various guest situations professionally
- Proficiency in using phone systems and hotel management software
- Bilingual proficiency is a plus
- Knowledge of hospitality industry standards and practices
This position offers the opportunity to work in a dynamic hospitality environment, interact with diverse guests, and contribute to creating positive guest experiences. If you are passionate about delivering excellent service and thrive in a fast-paced setting, we invite you to apply for the Guest Service Agent position.
Job Types: Full-time, Part-time
Pay: $16.00 - $17.00 per hour
Benefits:
Schedule:
Work setting:
Experience:
Ability to Commute:
Ability to Relocate:
Work Location: In person
Full Time | Part Time
Accommodations
$33k-43k (estimate)
05/22/2024
06/05/2024
candlewoodsuitescotulla.com
COTULLA, TX
<25
2015
<$5M
Accommodations
The following is the career advancement route for Guest Service Representative positions, which can be used as a reference in future career path planning. As a Guest Service Representative, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Representative. You can explore the career advancement for a Guest Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Representative job description and responsibilities
They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.
01/14/2022: Daytona Beach, FL
A guest service representative generally needs to have excellent communication skills.
01/24/2022: Newark, NJ
They work towards guests’ satisfaction by fulfilling their needs during their trip.
02/19/2022: Springfield, OH
Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages.
12/09/2021: Long Beach, CA
Guest Service Representatives are required to perform all the hospitality services to ensure good customer satisfaction.
02/22/2022: Lawrence, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Representative jobs
Celebrate Success and Learn to Deal With Failures.
02/09/2022: Orlando, FL
Learn the basics, then move on to bigger things.
12/21/2021: Sioux City, IA
Developed excellent customer service and sales experience; developed extensive knowledge of database entry; developed professional communication skills.
03/03/2022: New Suffolk, NY
For the job role of a Guest Service Representative, have to be good at organizational skills to provide good customer service to the guests.
02/22/2022: Florence, AL
Guest Service Representatives have to be good at organizing things and maintaining other duties around the premises.
02/09/2022: Manchester, NH
Step 3: View the best colleges and universities for Guest Service Representative.