Job Overview:
We are seeking a Guest Service Agent to join our team at a reputable hotel. The ideal candidate will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and memorable.

Duties:
- Greet and welcome guests upon arrival with a friendly and professional demeanor
- Assist guests with check-in and check-out procedures efficiently
- Handle guest inquiries and provide accurate information about hotel facilities, services, and local attractions
- Process reservations, cancellations, and payment transactions accurately
- Address guest complaints and resolve issues promptly to ensure guest satisfaction
- Coordinate with other hotel departments to meet guests' needs effectively
- Perform night audit duties as needed

Qualifications:
- Previous experience in guest relations, front desk operations, or hotel management preferred
- Strong customer service skills with the ability to handle various guest situations professionally
- Proficiency in using phone systems and hotel management software
- Bilingual proficiency is a plus
- Knowledge of hospitality industry standards and practices

This position offers the opportunity to work in a dynamic hospitality environment, interact with diverse guests, and contribute to creating positive guest experiences. If you are passionate about delivering excellent service and thrive in a fast-paced setting, we invite you to apply for the Guest Service Agent position.

Job Types: Full-time, Part-time

Pay: $16.00 - $17.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Windsor Locks, CT 06096 (Required)

Ability to Relocate:

• Windsor Locks, CT 06096: Relocate before starting work (Required)

Work Location: In person