Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Assist guests with luggage storage and transportation arrangements
- Process payments and maintain accurate records of guest transactions
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Follow all hotel policies and procedures to ensure safety and security

Requirements:
- Previous experience in guest relations or hospitality management preferred
- Knowledge of hotel operations and front desk procedures is a plus
- Excellent communication skills, both verbal and written
- Bilingual/multilingual skills are highly desirable
- Proficiency in using phone systems and computer software (e.g., reservation systems)
- Strong problem-solving abilities and customer service orientation
- Ability to handle multiple tasks simultaneously with attention to detail
- Flexibility to work various shifts, including weekends and holidays

Note: This job description is intended to provide a general overview of the position. Duties, responsibilities, and requirements may be subject to change based on the needs of the hotel.

We offer competitive pay rates and opportunities for career advancement within the hospitality industry. If you are passionate about providing exceptional guest service and enjoy working in a dynamic environment, we would love to hear from you. Apply now to join our team as a Front Desk Agent!

Job Type: Full-time

Pay: $11.00 - $13.00 per hour

Expected hours: 40 – 50 per week

Benefits:

• Employee assistance program
• Employee discount
• Flexible schedule
• Relocation assistance

Schedule:

• 8 hour shift
• Day shift
• Evening shift

Supplemental pay types:

• Bonus opportunities

Work Location: In person