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Front Desk Agent
$28k-37k (estimate)
Part Time 1 Month Ago
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Hilton Garden Inn Houston NW/Willowbrook - 7979 Willow Chase Blvd, Houston, TX 77070 is Hiring a Front Desk Agent Near Houston, TX

Front Desk Agent (Part - Time)

Hilton Garden Inn Houston NW / Willowbrook

7979 Willow Chase Blvd

Houston, TX 77070


NOW HIRING!!!

Join our team now if you are interested in amazing benefits, such as deeply discounted hotel stays, DailyPay, and other exciting incentives and voluntary benefits. We recognize and appreciate our hospitality professionals!

POSITION TITLE:
Front Desk Agent


JOB TYPE:
Part - Time (under 30 hours/week as needed)


HOURLY PAY RATE:
$13.00 - $15.00 / hour depending on experience!

SCHEDULE & SHIFT:
Morning / Day Evening shifts as required
7:00 AM - 3:00 PM & 3:00 PM - 11:00 PM shifts as necessary
Weekend availability is required - candidates must be flexible and willing to work mornings, evenings, weekdays and weekends. Schedule is based on occupancy and demands of business.


What's in it for you? -
As a part-time, hourly employee at this hotel, your benefits will include the following:

  • $25.00 incentive payout for positive guest reviews
  • Holiday pay
  • Employee hotel discount rate
  • DailyPay - Never wait for a paycheck again! Work today, get paid today! With DailyPay, Atira Hotels employees have access to their pay on day 1 of work!

POSITION PURPOSE
Responsible for providing excellent customer service and maintaining strong professional relationships. Assists customers with reservations, advises of the status of reservations, furnishes information on hotel facilities, and sends product literature. Courteously and promptly resolves customer questions and problems or properly refers them to appropriate personnel. Completes related records, reports, and documentation. Performs miscellaneous clerical duties as required.

ESSENTIAL FUNCTIONS AND BASIC DUTIES
1. Assumes responsibility for the accurate entry of customer reservations.
a. Receives reservations by phone, fax, and mail.
b. Processes reservations, enter into the computer and provides additional information.
c. Acknowledges faxed and mailed reservations. Verifies pricing, discounts, billing information. Notifies customers of room features and anticipated availability.
d. Maintains files.
e. Researches and resolves problems.
f. Sends information to customers.
2. Assumes responsibility for effectively performing miscellaneous customer service functions.
a. Check-in and out customers.
b. Processes customer payments and post applicable charges.
c. Informs customers of credit holds.
d. Conducts customer surveys and interact with guests regarding their stay.
3. Assumes responsibility for establishing and maintaining professional working relations with customers.
a. Resolves questions, requests, and problems promptly and courteously.
b. Keeps customers informed of Company policies, procedures, and status of their accounts.
c. Politely obtains and conveys information as needed.
d. Maintains the Company's professional reputation.
e. Provides superior customer service.
4. Assumes responsibility for establishing and maintaining effective working relations, communication, and coordination with Company personnel and management.
a. Assists and supports area personnel as needed.
b. Coordinates with the Accounting Department regarding customer credit status.
c. Keeps management informed of area activities and of any significant problems.
d. Attends and participates in meetings as required.

PERFORMANCE MEASUREMENTS
1. Customer service is accurate, prompt, and courteous.
2. Files are correct, current, and well maintained. Required reports and records are complete and timely.
3. Customer problems are politely and quickly researched and resolved. Professional business relations exist with customers and assistance is provided as needed.
4. Effective working relations exist with Company personnel. Assistance is provided as needed.
5. Management is appropriately informed of area activities.

QUALIFICATIONS

EDUCATION/CERTIFICATION
: High school graduate or equivalent.

REQUIRED KNOWLEDGE
: Knowledge of Company products and sales policies and procedures.

EXPERIENCE REQUIRED
: Customer service and data entry experience preferred. Experience with hotel FOSSE software is a plus!

SKILLS/ABILITIES
: Excellent communications and public relations skills.
Well organized.
Attentive to detail.
Willingness to assist others.
Strong typing abilities.
Able to use PC, calculator, and office equipment.

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

FINGER DEXTERITY
: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.

TALKING
: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

AVERAGE HEARING
: Able to hear average or normal conversations and receive ordinary information.

REPETITIVE MOTIONS
: Movements frequently and regularly required using the wrists, hands, and/or fingers.

AVERAGE VISUAL ABILITIES
: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.

PHYSICAL STRENGTH
: Standing most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.)

WORKING CONDITIONS

NONE
: No hazardous or significantly unpleasant conditions. (Such as in a typical office.)

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

REASONING ABILITY
: Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables.

MATHEMATICS ABILITY
: Ability to perform basic math skills, use decimals to compute ratios and percents, and draw and interpret graphs.

LANGUAGE ABILITY
: Ability to use the passive vocabulary of 5,000-6,000 words; to read at a slow rate; define unfamiliar words in dictionaries for meaning, spelling, and pronunciation.
Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs.
Ability to communicate in complex sentences; using normal word order with present and past tenses; using a good vocabulary.

INTENT AND FUNCTION OF JOB DESCRIPTIONS

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well constructed job descriptions are an integral part of any effective compensation system.

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Job Summary

JOB TYPE

Part Time

SALARY

$28k-37k (estimate)

POST DATE

03/24/2024

EXPIRATION DATE

07/03/2024

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The job skills required for Front Desk Agent include Customer Service, Accounting, Billing, Promotion, Coordination, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.

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If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Front Desk Agent job description and responsibilities

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The front desk agent can also post charges towards a guest account.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Front Desk Agent jobs

Check for sold-out dates before promising availability.

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Desk Clerks typically study at similar levels compared with Front Desk Agents.

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Make checklists and to-do lists.

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Seek Out Hospitality Skills Training Opportunities.

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Finally, Add A Summary Or Objective Statement.

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Step 3: View the best colleges and universities for Front Desk Agent.

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