Overview:
We are seeking a dedicated Front Desk Agent to join our team. The ideal candidate will have a passion for hospitality and excellent customer service skills.

Duties:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out efficiently
- Answer phone calls and direct them appropriately
- Handle guest inquiries and provide accurate information about the hotel facilities and services
- Assist with reservations and cancellations
- Process payments and maintain guest accounts
- Ensure the lobby area is clean and presentable

Qualifications:
- Experience in a customer service role, preferably in a hotel setting
- Proficiency in using phone systems and hospitality software
- Strong communication skills with the ability to interact effectively with guests
- Bilingual proficiency is a plus
- Knowledge of hotel management operations is advantageous
- Familiarity with night audit procedures is beneficial
- Ability to handle guest relations professionally
- Multilingual capabilities are a bonus

Joining our team as a Front Desk Agent offers the opportunity to work in a dynamic hospitality environment, interact with diverse guests, and contribute to creating memorable experiences for our visitors.

Job Types: Full-time, Part-time

Pay: $16.05 - $19.33 per hour

Benefits:

• Employee discount
• Flexible schedule
• Free parking
• Paid jury duty
• Paid time off
• Parental leave

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Overnight shift
• Rotating weekends
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Kennesaw, GA 30144: Relocate before starting work (Required)

Work Location: In person