About us

Candlewood Suites is a small business in Savannah, GA 31408. We are customer-centric and supportive.

Our work environment includes:

• Safe work environment
• Flexible working hours
• Growth opportunities
• Company perks
• On-the-job training
• Casual work attire

We are hiring Front Desk Agents to serve as our guests’ first point of contact and manage all aspects of their accommodation. Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a passion for customer service and work experience in the hotel industry, we would like to meet you! Ultimately, you will help create a pleasant and memorable stay for our guests.

Shifts are typically 7am-3pm, 3pm-11pm and 11pm-7am.

RESPONSIBILITIES

• Know and live the mission and values of the hotel brand and company.
• Directly responsible for overall guest satisfaction during every interaction from confirmed reservation to the guest departure.
• Maintain a friendly and helpful attitude at all times.
• Greet every guest with a smile at 10 feet and a verbal greeting at 5 feet.
• Answer the phone within three rings with a smile and approved greeting.
• Apply appropriate problem handling method(s) to quickly and efficiently resolve any guest issues.
• Respond to in-house guest requests in a timely manner.
• Handle guest mail, messages and safe deposit boxes as outlined in additional policy.
• Effectively operate the hotel computer system or property management system.
• Develop a thorough knowledge of hotel staff, services, room locations, room rates, amenities, and hotel surroundings (i.e. shopping, restaurants, and medical facilities)
• Possess a working knowledge of hotel reservation and cancellation procedures.
• Ensure guest reservations have full and accurate contact information.
• Know guest loyalty program and accurately represent the brand’s membership benefits.
• Administer existing member’s benefits according to brand standard.
• Recruit new loyalty program members.
• Monitor room availability, selling strategies, and rate discounts.
• Knowledge of current package rates, group rates, local and national negotiated rates.
• Execute group reservations, manage blocks and cut off dates.
• Communicate with colleagues in all departments to meet needs of guests.
• Follow all cash handling procedures including the hotel credit and check cashing procedures.
• Open and close shift correctly. Make cash drops in accordance with proper cash handling procedures to ensure rotating banks stay at predetermined amount.
• Count bank at beginning and end of shift. Report all cash over/shorts to management. Comply with hotel and department accounting procedures.
• Knowledge of multiple different payment methods and billing procedures of guest reservations.
• Wash, dry, fold and bundle hotel linens and towels during down times and/or as needed.
• Maintain complimentary coffee bar.
• Complete shift work checklist as assigned.
• Must successfully complete education related to assigned duties and role.
• Other duties as assigned.

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Preferred experience with hotel PMS such as FOSSE, Opera, etc.
• Preferred understanding of how travel planning websites operate: Expedia, Booking, etc.
• Customer service attitude
• Excellent communication and organizational skills
• Degree in hotel management is a plus

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

Job Types: Full-time, Part-time

Pay: $13.50 - $15.50 per hour

Expected hours: 32 – 40 per week

Benefits:

• Employee discount
• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Night shift
• Overtime
• Weekends as needed

Work setting:

• In-person

Application Question(s):

• Are you available to work 7am-3pm for at least 4 days, Including on weekends?
• Are you able to work 3pm-11pm for 2 days?

Experience:

• Hotel front desk: 1 year (Required)

Shift availability:

• Night Shift (Required)
• Day Shift (Required)
• Overnight Shift (Preferred)

Work Location: In person