OVERVIEWEnsure an outstanding level of customer service by providing direct IT support to individuals throughout the organization. Provide comprehensive and progressive technical support for allcompany standard desktop hardware, software, networks and peripherals which includes problem diagnosis and resolution, helpdesk support, and dedication to meeting the requirements of theusers in a professional, customer oriented manner.RESPONSIBILITIESProvide excellent customer service at all timesClearly communicate technical solutions in a user-friendly, professional mannerLogin daily to a helpdesk phone queue to support remote usersDiagnose and resolve end-user PC hardware/software problems, network or local printer problems, email, internet or local area network access problemsResolve User ID and password issues in a quick and efficient mannerProvide level one and level two support for company hardware and desktop software standardsProvide support for phone messaging systems, voicemail, fax and mobile phonesParticipate in emergency support after hours support on call rotationProvide support for company standard video conference equipmentWork with users to maximize productivity and use of company standard and business specific, desktop and network based computer equipment and business applicationsWork on special projects and performs other duties as requiredQUALIFICATIONSSix (6) months to three (3) years experience in a help desk roleSix (6) months to three (3) years PC hardware, software and peripheral implementation and support experienceBachelor’s degree in Computer Science, Business Administration or related fields preferredExperience and technology certifications may be substituted for educationA Certification, Network , Security , MCSE, etc.Experience in PC/Notebook and peripheral break/fix resolution, installation and maintenanceExperience with data, wireless and voice networksExperience supporting mobile phones and other mobile devices and related applications