Job Summary

Oversees the overall daily and long-term operations of Care Management; accountable for achieving established measurable clinical, financial, and functional outcomes through actively engaging multiple disciplines and professional staff across the continuum of care; leverage existing and future Atrium Health systems, operations, business units and service lines to support a systems-based strategy.

Essential Functions

• Communicates and collaborates among all members of the care team; emphasizes a collaborative approach and seeks to influence other services by focusing on patient processes.

• Develops goals and objectives ensuring alignment enterprise wide. Seeks feedback and input from key stakeholders.

• Complies with regulatory standards; works collaboratively to maintain and improve articulation of processes across the continuum of care.

• Implements strategic and process changes designed to achieve goals and objectives.

• Participates in the initiation, development, and maintenance of disease management tools and other population-based programs.

• Supervises, coaches, and mentors’ managers and staff to ensure the achievement of program goals and objectives.

• Identifies clinical and financial outcome opportunities for improvement through analysis of systems data. Utilizes data systems to monitor process improvement and resource utilization.

• Utilizes Lean methodology and PDSA in process improvement activities.

• Ensures Standards for staff qualifications and competencies, continuing education, and staffing levels are maintained. Coaches and mentors’ managers and staff to ensure the achievement of program goals and objectives.

• Represents Department and System as a role model for Standards of Excellence. Provides leadership, mentoring, and coaching to direct reports. Provides leadership and support for shared governance model.

• Utilizes advanced conflict resolution skills as necessary to ensure timely resolution of issues.

Physical Requirements

Work requires walking, standing, lifting, reaching, bending, and stooping. Must lift a minimum of thirty-five pounds. Ability to travel/drive between various locations is required for this position. Requires frequent verbal and written communication in English. Must have intact sense of sight and hearing, finger dexterity, critical thinking, and ability to concentrate. Must be able to respond quickly to changes in assignments. Occasional intermittent noise and exposure to conditions such as dust, fumes, and chemicals

Education, Experience and Certifications

Master’s degree in Nursing, Business or health related field required. If non-BSN, Master’s degrees must be in Nursing. Incumbents without a Master’s degree in Nursing, Business or a health-related field must be enrolled in a program within 18 months and complete degree within four years from date of notification of new requirements. Current RN license or temporary license as a Registered Nurse Petitioner in the state in which you work and reside or; if declaring a National License Compact (NLC) state as your primary state of residency, meet the licensure requirements in your home state; or for Non-National License Compact states, current RN license or temporary license as a Registered Nurse Petitioner required in the state where the RN works. Five years’ experience required in health care. Experience includes case management/discharge planning in one of the following settings: Acute care, Home care, LTC care, Physician Office, or Managed Care company. Appropriate professional certification required within 3 years of hire date per departmental protocol. Clinical competence in disease management and case management principles. Must possess excellent interpersonal communication and negotiation skills, problem-solving skills, strong organizational and time management skills, and the ability to work independently and as a member of the care team. Requires demonstrated knowledge and proficiency in appropriate tools