The Company

At CancerIQ, our technology is expanding access to precision cancer prevention, early detection & treatment to more patient populations. We build software and design services that make it easy for health systems to use genetic information to get ahead of cancer at scale. Our best-in-class, science-based platform is proven to double genetic counseling service capacity, quadruple genetic testing uptake & significantly improve screening compliance. To date, CancerIQ has raised over $26 million to deliver on our mission, with our Series B funding round led by Merck Global Health Innovation Fund and Amgen Ventures.

Our team is made up of a committed, all-in group of people who are as driven to ending cancer as we know it as the providers and patients we serve. This has led to a growing network of over 200 clinical locations across the country, with a robust ecosystem of partners in the diagnostic and genomics space behind us. But we’re committed to scaling quickly – in this era of tremendous progress against cancer, we’re looking for people to be just as tremendously committed to their work at CancerIQ. If you want your work to matter, join us.

Overview

We are seeking a highly organized and detail-oriented individual to fill the role of Sr. Product Specialist at CancerIQ. The ideal candidate will have a strong background in customer support, customer communication and technical troubleshooting as well as a firm grasp of SaaS solutions and ongoing product enhancements. This role will involve providing comprehensive support to our most elite customers and internal teams by meticulously documenting requirements, customer feedback, maintaining system documentations and more.

Key Responsibilities:

Respond to escalated customer inquiries and requests promptly and professionally.

Provide customer support to test, debug and troubleshoot applications, with the support of internal engineering and product team members.

Manage JIRA ticket creation and linking, ensuring efficient communication and problem resolution.

Lead and create customer training at various levels.

Partner with Product and Engineering to document technical requirements for enhancements, as needed.

Writing, updating, and maintaining product documentation, training documentation and customer facing help articles.

Facilitate the creation and management of system customizations, ensuring clear communication and alignment with customer requirements.

Gather and relay customer feedback to the product team, ensuring that customer insights are effectively communicated and addressed.

If you're passionate about healthcare technology and thrive in a customer-facing role that combines analytical thinking with technical expertise, we encourage you to apply for the

Customer Support and Analytics Specialist position at CancerIQ. Join us in our mission to empower healthcare providers and improve patient outcomes through innovative technology solutions.