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Operator
$40k-51k (estimate)
Full Time | Ambulatory Healthcare Services 11 Months Ago
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Cancer & Hematology Centers of Western Michigan is Hiring an Operator Near Grand Rapids, MI

Operator
General Summary
Answer incoming phone calls from patients and provider offices.
CHC Team Philosophy
Must demonstrate ability to work with TEAMS. Must demonstrate positive attitude and can-do spirit. Major focus must be on doing what is best for our patients, physicians, and staff. Must demonstrate honesty and integrity in every area of leading.
Job Requirements
Education: High School Diploma or equivalent.
Other: Excellent written and verbal communication skills. Ability to review detailed data and make prompt judgments based on that data. Ability to work efficiently under tight deadlines, interruptions, and high work volume. Professional appearance. Ability to multi-task efficiently.
Preferred Knowledge/Skills/Abilities/Education/Experience
  • Two years of work experience in similar job or work environment.
  • Medical office experience
  • Working knowledge of medical terminology
  • Multi line phone system
  • Working knowledge of computers and their applications to the related field
  • Associate degree
Primary Duties and Responsibilities (Essential Functions)
  • Utilize a multi-line phone system to answer phone calls coming into the office.
  • Triage phone calls based on urgency.
  • Transfer calls and create tickets for departments based on nature of call.
Communicate and interact with peers and other departments in a manner that is viewed as having a positive effect on patient services and CHCWM staff morale. Interact effectively with patients/family members and demonstrate sensitivity in regard to cultural diversity, age specific needs, and confidentiality.
Function as a team member by expanding responsibilities as directed by management to facilitate optimal workflow within the cancer center.
This employee has access to medical records daily. This includes referencing portions of the medical record necessary to perform his/her job. These include the Chart/Electronic Medical Record (EMR) and the Electronic Billing System (EBS).
Work Environment
Very fast-paced and ever-changing office environment. Very detailed and technically orientated work. 95% answering phones, 5% walking/moving; able to transport items weighing less than 20 pounds less than 5% of the time.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Ambulatory Healthcare Services

SALARY

$40k-51k (estimate)

POST DATE

05/18/2023

EXPIRATION DATE

05/08/2024

WEBSITE

chcwm.com

HEADQUARTERS

GRAND RAPIDS, MI

SIZE

100 - 200

FOUNDED

1979

TYPE

Private

REVENUE

$10M - $50M

INDUSTRY

Ambulatory Healthcare Services

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The following is the career advancement route for Operator positions, which can be used as a reference in future career path planning. As an Operator, it can be promoted into senior positions as an Injection Molding Machine Operator III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Operator. You can explore the career advancement for an Operator below and select your interested title to get hiring information.

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