1 Centralized Phone Scheduler Job in Grand Rapids, MI

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Centralized Phone Scheduler

Cancer & Hematology Centers of Western Michigan

Grand Rapids, MI | Full Time

$50k-64k (estimate)

11 Months Ago

Centralized Phone Scheduler

$50k-64k (estimate)

Full Time | Ambulatory Healthcare Services 11 Months Ago

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Cancer & Hematology Centers of Western Michigan is Hiring a Centralized Phone Scheduler Near Grand Rapids, MI

Centralized Phone Scheduler

General Summary

Facilitate excellent patient care by supporting and collaborating with clinic team.

Benefits of Working at CHCWM

Low-cost benefits including medical, dental, vision, 401k retirement, and more for all benefit eligible team members.
Day shift. No holidays or weekends.
Paid holidays
Performance based wage increases

Job Qualifications

Required High School Diploma or equivalent
Required to successfully complete orientation program
Preferred one year experience in an outpatient physician practice or healthcare setting

Essential Functions

Answers phone calls related to scheduling or rescheduling appointments and tests. Communicates with in a caring and respectful manner.
Perform administrative responsibilities including, but not limited to, scheduling routine follow-up and treatment appointments, managing external referrals and consults, handling no-shows, answering phone calls, and rescheduling patients on bump lists. May need to perform functions of role in clinic and patient facing based on need determined by management.
Assume day-to-day accountability for the delivery of quality services through consistent application of policies, procedures, protocols, and standards.
Collaborates with other care team members and anticipates their needs to ensure coordinated patient care.
Utilizes and maintains patient electronic medical record
Assists with ongoing quality improvement to provide efficient, cost-effective care.
Engages in continuous education and training to maintain skills, knowledge, and competency to complete functions of role.

CHCWM Team Philosophy:

Team members must demonstrate the ability to work with others by having a positive attitude and can-do spirit. Our major focus is on doing what is best for our patients, providers, and other team members. Honesty and integrity are essential qualities.