**Description**

**Job Description:**

The Warehouse / Instrument Repair Technician reports directly to the Service Manager and is responsible for performing all duties related to the warehouse and repair of products and systems sold within Monsen Engineering. This includes customer communications, estimating cost of repairs prior to servicing and training colleagues. The Warehouse person is accountable for daily supply receiving, shipping, and storage. The Instrument Repair Technician is accountable for delivering quality repairs on time at a profit. Customer satisfaction is the key component to success. This role serves warehouse and delivery of product and will be trained for a career in laser, optical, GPS and microcomputer repairs.

**Duties & Responsibilities:**

Manage consumables inventory minimum and maximum levels daily

Maintains close relationship and clear communication with Office Manager

Maintains strong customer relations and satisfaction; proactively and diligently works to ensure customer problems are resolved quickly

Dedicated to improving results

Proactively drives collection of information that aids in the development and improvement of products and services offerings

Monitor trends and procedures to assist in the effective management of daily operations

Reporting of technical feedback to Service Manager

Assist in the development, documentation and maintenance of service related processes

**Required Qualifications:**

Strong problem solving and analytical skills

Excellent written and verbal communications skills

Able to set priorities appropriate for short and long-term objectives

Possesses integrity and good character

Strong motivational, innovative, and interpersonal skills

High School Diploma or Equivalent

Customer service related experience

Microsoft product knowledge

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)