Our Front Office Team is the center of everything, and we want you to help us create these important memories for our guests. The Front Desk position is highly visible within the hotel. We are a new, full-service hotel in North Conway, New Hampshire looking for the strongest candidates in the region.

The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations.

ESSENTIAL FUNCTIONS:

Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies.

Accommodate special requests when possible.

Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.

Liase with Housekeeping and Maintenance teams to ensure all rooms are clean and furnished to accommodate guests’ needs.

Maintain good working relationships and open lines of communication with all other departments.

Answer the telephone and transfer callers. Answer inquiries about hotel services, in-house events/amenities, directions, local attractions, etc. Assist guests with transportation arrangement needs.

Manage online and telephone reservations. Take same day and future reservations. Cancel room reservations according to policies and procedures.

Pre-register, block reservations and, fold/stuff key packets as appropriate.

Handle and resolve guest complaints. Report all instances of guest dissatisfaction to management for follow-up.

Ensure the release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.

Take and place wake-up calls, as needed.

Run, distribute and file required daily reports as directed.

On time and at work when scheduled and in proper uniform.

Attend department meetings as scheduled.

Consistent professional and positive attitude and actions when communicating with guests and associates.

Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Check with manager / supervisor before leaving work area for any reason.

Perform special projects and other responsibilities as assigned.

Any other duties / tasks as requested by management.

The Company operates 24 hours a day, 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.

This position requires a high level of professionalism, as the Front Desk Agent will be the first point of contact for guests. The successful candidate should be able to handle various tasks simultaneously while maintaining a positive attitude. Strong communication skills are essential for effectively assisting guests and addressing their needs. Experience in administrative tasks, such as filing and transcribing, is also beneficial.

As we are in the opening process, tasks beyond this scope may be assigned. We are slated to open May 1st.

If you are looking for an opportunity to work in a dynamic environment where you can utilize your customer service skills and contribute to the smooth operation of the hotel, we encourage you to apply for this position.

Job Types: Full-time, Part-time

Pay: From $16.00 per hour

Expected hours: 8 – 40 per week

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• North Conway, NH 03860: Relocate before starting work (Required)

Work Location: In person