Unified Communication Administrator II

Work from home (telecommute or tele-flex) within Oregon, Washington, Idaho or Utah

Build a career with purpose. Join our to create a person-focused and economically sustainable health care system.

Who We Are Looking For :

The Unified Communications System Administrator participates in the operations of Cambia’s communications environment by providing technical, collaborative, system engineering, configuration, administration, and support.

This includes configuring and maintaining our communications and collaboration platforms, developing procedures, site security, monitoring, troubleshooting, and documentation.

This position must adhere to departmental policies and procedures including technical and architecture standards, production implementation standards, regular status reporting and providing work estimates and time tracking.

Preferred Key Experience :

Design, configure, deploy, and maintain Oracle Session Border Controllers or similar SBC interface, routing tables, voice gateways, and audio codes.

Create, configure and manage a complex dial plan across multiple platforms.

Familiar with industry standards like Session Initiation Protocol (SIP), Real-time Transport Protocol (RTP)

Manage and support Enterprise Voice, and Teams Telecom, unified messaging including voicemail, hunt

groups and call recording.

Familiar with call center phone systems, like the Nice CXone InContact or other call center

What You Bring to Cambia :

Qualifications (Not limited to) :

Bachelor’s Degree in Information Systems, Computer Science, Business Administration or related field

3 years of experience in a telecommunications and / or mail & messaging environment, including, but not limited to VoIP and server-based faxing / document management system administration, infrastructure planning, design, implementation and maintenance

Equivalent combination of education and experience.

Skills and Attributes (Not limited to) :

Must be familiar with the following : current telecommunications technology, industry standards for carrier interfaces, transport framing, protocols, IP networking, including switching, routing, IP addressing, DHCP, DNS, Real Time Protocol, H.

323, MGCP, SCCP, SIP and SRTCP, Outlook, Outlook Web App, Microsoft Office Communicator, Live Meeting, scripting languages and RightFax.

Experience with server-based document management and / or fax system management, monitoring and administration.

Experience working with ITIL and / or COBIT methodologies.

Knowledge in Microsoft Exchange messaging including troubleshooting, system monitoring, and administration.

Must be familiar with infrastructure management techniques such as change management, problem management, release management, configuration management and / or system lifecycle.

Understands Microsoft and / or UNIX environment including common suites and core business applications.

What You Will Do at Cambia :

Provides excellent customer service by continuously monitoring the work queue for trouble tickets, performing basic troubleshooting and problem resolution, responding with timely status updates to customer issues and requests ensuring their needs are met as well as raising issues that are outside of your current skill set.

Accountable for researching and solving software issues and collaborating with vendors and other support teams regarding product or infrastructure problems.

Provides updates to customers, team members and management on work assignments, issues, and accomplishments.

Support and administer communications systems. Communications systems include Microsoft Exchange / Outlook, Teams Telecom / Enterprise Voice, InContact, Teams and SharePoint.

These systems are used for communications via voice, instant message, and email.

Documents, plans, scripts, installs, and configures patching and performance tuning in support of after-hours upgrades and maintenance.

Assist with the creation, editing, and developing support documentation, this includes technical build and end user documents.

Continuously monitors systems for alerts and review usage and activity reports, making adjustments to ensure optimized user-experiences.

Initiate process and system improvements based on industry trends. Takes actions to ensure maximum systems stability and availability.

Works as an active team member for joint success of projects, taking ownership, and providing timely updates for assigned action items and deliverables.

Working Conditions and Physical Requirements

Work primarily performed in an office / remote office environment.

Work outside of normal hours may be required, including being on call 24 / 7.

Travel may be required for meetings or conferences.

The expected hiring range for a Unified Comm Admin II is $82.4k-$111.5k an hour depending on skills, experience, education, and training;

relevant licensure / certifications; and performance history. The bonus target for this position is 10%. The current annual full salary range for this role is $77 Low / $97k MRP / $127k High.

About Cambia

Working at Cambia means being part of a purpose-driven, award-winning culture built on trust and innovation anchored in our 100 year history.

Our caring and supportive colleagues are some of the best and brightest in the industry, innovating together toward sustainable, person-focused health care.

Whether we're helping members, lending a hand to a colleague or volunteering in our communities, our compassion, empathy and team spirit always shine through.

Why Join the Cambia Team?

At Cambia, you can :

• Work alongside diverse teams building cutting-edge solutions to transform health care.
• Earn a competitive salary and enjoy generous benefits while doing work that changes lives.
• Grow your career with a company committed to helping you succeed.
• Give back to your community by participating in Cambia-supported outreach programs.
• Connect with colleagues who share similar interests and backgrounds through our employee resource groups.

We believe a career at Cambia is more than just a paycheck and your compensation should be too. Our compensation package includes competitive base pay as well as a market-leading 401(k) with a significant company match, bonus opportunities and more.

In exchange for helping members live healthy lives, we offer benefits that empower you to do the same. Just a few highlights include :

• Medical, dental and vision coverage for employees and their eligible family members, including mental health benefits.
• Annual employer contribution to a health savings account.
• Generous paid time off varying by role and tenure in addition to 10 company-paid holidays.
• Market-leading retirement plan including a company match on employee 401(k) contributions, with a potential discretionary contribution based on company performance (no vesting period).
• Up to 12 weeks of paid parental time off (eligible day one of employment if within first 12 months following birth or adoption).
• Award-winning wellness programs that reward you for participation.
• Employee Assistance Fund for those in need.
• Commute and parking benefits.

Learn more about our .

We are happy to offer work from home options for most of our roles. To take advantage of this flexible option, we require employees to have a wired internet connection that is not satellite or cellular and internet service with a minimum upload speed of 5Mb and a minimum download speed of 10 Mb.

We are an Equal Opportunity and Affirmative Action employer dedicated to workforce diversity and a drug and tobacco-free workplace.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law.

A background check is required.

If you need accommodation for any part of the application process because of a medical condition or disability, please email .

Information about how Cambia Health Solutions collects, uses, and discloses information is available in our .

Last updated : 2024-05-22