Calvert Internal Medicine Group seeks a full-time Call Center Receptionist to interact with patients by phone, schedule appointments, and take messages for providers.

· Answers incoming calls and schedules appointments in a professional and timely manner in accordance with established policies and procedures.

· Practices proper phone etiquette when speaking with patients, providers, co-workers, and other healthcare professionals.

· Takes messages for providers from patients & sends them to providers timely.

· Updates patient demographic information as needed.

· Reviews/responds to inbox messages daily.

· Monitors/responds to internal messages via email and the electronic medical records system in a timely manner.

· Attends and participates in organizational and departmental meetings as scheduled.

· Ensures confidentiality in accordance with established policies and procedures.

· Performs other duties as assigned.

Position requires HS diploma/equivalent, previous experience working in a medical office and/or call center preferred.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person