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Job Description:
Under the supervision of the Director of Customer Service, the Call Center Manager is responsible for managing and directing all aspects of an inbound call center; implementing and reviewing contact center procedures and policies to serve the customers by delivering a high standard, efficient customer service. This position will work closely with other managers and the Director of Customer Service to strategize on new and existing projects and to act as a liaison with different departments to collect information and resolve issues.
Job Responsibilities:
Required qualifications:
Preferred qualifications:
Accommodation :
Call the Car has the right to modify the duties and functions of the job description based on the needs of the organization.
Work Location: Diamond Bar, California
Job Type: Full-time
Pay: $70,000.00 - $84,000.00 per year
Benefits:
Schedule:
Experience:
Work Location: In person
Full Time
$93k-120k (estimate)
04/30/2024
05/16/2024
callthecar.com
PASADENA, CA
25 - 50
2007
MICHELLE TYSON
<$5M
Transportation
Call the Car is a Health Care transportation company. We work with health plans and case managers as a reliable, responsive solution to their transportation needs. We transport members to and from appointments, dialysis centers, and other healthcare facilities as needed.
The following is the career advancement route for Manager, Customer Service (Call Center) positions, which can be used as a reference in future career path planning. As a Manager, Customer Service (Call Center), it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Manager, Customer Service (Call Center). You can explore the career advancement for a Manager, Customer Service (Call Center) below and select your interested title to get hiring information.