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Job Description:
The Associate Customer Service Representative (ACSR) provides regional customer support via telephone and other communication channels for multiple districts. This position is located in Chico, CA.ESSENTIAL FUNCTIONS:
Provide customer service via all communication channels (written and verbal) addressing customer requests or inquiries concerning services, water quality and billing concerns.
Schedule field representatives for service calls, including turning off/on services, and respond to water quality and service disruptions.
Organize and schedule service delivery, billing, and collections.
Document work orders, respond to customer emails and update customer accounts.
Perform tasks associated with the daily, monthly, and all associated reports to ensure accurate accounting of operational activity.
Provide customers with information regarding Company programs and services.
Communicate with outside agencies and departments for service efforts.
Communicate between regional customer support center and local districts.
Process customer service paperwork as necessary
MINIMUM QUALIFICATIONS:
An Associate Customer Service Rep. (ACSR) must be able to communicate effectively with their supervisor, co-workers and the public
Have the ability to perform basic mathematic functions, calculate figures, and reconcile account information
Must be proficient in computer skills including Microsoft Office
An ACSR must be able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Strong reading and writing skills are required
Must possess a high school diploma or equivalent
Clerical experience is required
An ACSR must be able to effectively communicate billing protocols procedures, special programs and general field service delivery protocols
Must be able to demonstrate the ability to prioritize assignments and work in order of urgency and sensitivity
Salary Range: $27.47 - $32.07
Deadline to submit resume is Wednesday, April 10, 2024.
The Equal Opportunity Policy of the Company is based upon the philosophy that all people should be treated fairly and with dignity. California Water Service, Hawai'i Water Service, New Mexico Water Service, Texas Water Service, and Washington Water Servicedo not discriminate against any applicant or employee because of race, color, religion, sex, national origin, or any other protected class. The Company makes all employment decisions in a non-discriminatory manner. EOE, VET, DISABILITIES.
The Equal Opportunity Policy of the Company is based upon the philosophy that all people should be treated fairly and with dignity. California Water Service Company, Hawaii Water Service Company, New Mexico Water Service Company and Washington Water Service Company do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, or any other protected class. The Company makes all employment decisions in a non-discriminatory manner.Full Time
Utilities
$35k-44k (estimate)
06/21/2023
04/11/2024
calwater.com
SAN JOSE, CA
500 - 1,000
1926
MARTIN A KROPELNICKI
$500M - $1B
Utilities
The job skills required for Associate Customer Service Representative include Customer Service, Customer Support, Billing, Microsoft Office, Customer Satisfaction, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be an Associate Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Associate Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Associate Customer Service Representative positions, which can be used as a reference in future career path planning. As an Associate Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Associate Customer Service Representative. You can explore the career advancement for an Associate Customer Service Representative below and select your interested title to get hiring information.