Under the close supervision of the Lottery Manager (Sales), the Program Technician is responsible for performing a variety of duties related to providing specialized technical services to Lottery winners, players and retailers. The Program Technician is assigned to a district office and provides information and assistance, either on the telephone, in person or in writing, on rules, regulations, forms, status of claims, etc. to players and members of the public.

To Apply:

• Set up an Account on https://calcareers.ca.gov/CalHRPublic/Login.aspx
• Take the Exam: https://calcareers.ca.gov/JOBSGEN/0PBCZ.PDF
• Apply for the open position:

https://calcareers.ca.gov/CalHrPublic/Jobs/JobPosting.aspx?JobControlId=430384

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Knowledge of customer service principles, including the ability to handle challenging customers and retailers while providing service in a professional manner.
• Proficiency with Microsoft Office suite of programs including Word, Excel, and PowerPoint.
• Clerical work experience that includes knowledge of basic research and data gathering and record-keeping techniques.
• Detail-oriented in work deliverables.

When choosing a state organization to work for, there are a lot of options. Why choose the California State Lottery?

People are drawn to the Lottery because we:

• Are an energetic, creative, and talented team
• Value diversity and inclusion in the workplace
• Empower team members to bring their knowledge, expertise, and innovation
• Recognize individual and team contributions
• Support the importance of work-life balance
• Invest in the professional development of our team members
• Are dedicated to preserving our environment by lowering our carbon footprint

Special Requirements

• The position(s) require(s) a Background Investigation be cleared prior to being hired.
• The California State Lottery Act provides that no person may be hired as an employee of the Commission if that person has been convicted of a felony or any gambling related offense.
• If you are basing your eligibility on education, (http://www.calhr.ca.gov/state-hr-professionals/pages/job-descriptions.aspx), provide your transcripts and/or diploma. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial; official transcripts will be required upon appointment. Please redact birthdates and social security numbers.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

CA State Lottery

Attn: Human Resources

700 N. 10th Street, MS#6-5

Sacramento, CA 95811

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

CA State Lottery

Human Resources

700 N. 10th Street, MS#6-5

Sacramento, CA 95811

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included but is not required.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Department Website: http://www.calottery.com

Human Resources Contact:

Human Resources

(916) 822-8158

careers@calottery.com

Hiring Unit Contact:

Human Resources JC-430745

(916) 822-8158

careers@calottery.com

Position Location

Sacramento District Office

4106 East Commerce Way

Sacramento, CA 95834

Job Type: Full-time

Pay: $3,125.00 - $4,200.00 per month

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Morning shift
• No weekends

Work Location: In person