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Department: Maintenance
FLSA Status: Non-Exempt
Work Schedule: Varies based on location
Job Status: Full Time
Reports To: Community Manager
Amount of Travel Required: 0%
Positions Supervised: Service Technician
POSITION SUMMARY
The Service Manager manages all service requests, preventative maintenance and amenity area maintenance for the property. The Service Manager partners with the Community Manager regarding oversight of all maintenance related activities/initiatives and in achieving all property goals. The Service Manager is responsible to oversee a safe, secure and comfortable living environment for residents, visitors, and staff.
UNIVERSAL COMPETENCIES
SERVICE
INTEGRITY
TEAMWORK
RESPECT
FINANCIAL RESPONSIBILITY
FUN
JOB SPECIFIC COMPETENCIES
POSITION QUALIFICATIONS
Education
High School Diploma required, college degree preferred
Experience
Three to five years of apartment maintenance experience (or equivalent). Minimum of one year of apartment Service Manager experience (or equivalent).
SKILLS & ABILITIES
Computer Skills
Basic computer skills required. Experience with a work order maintenance system, basic typing skills and knowledge of computers. Use of the company’s payroll system is required to submit time off requests and clock in and out.
Certificates & Licenses
Valid driver’s license and current automobile insurance is required. Position requires individuals to furnish their own reliable transportation. HVAC certification. CPO certification. EPA certifications Type I and II or Universal for refrigerant recycling. Ability to earn future designations as required by Industry standards, EPA regulations, OSHA requirements, etc.
Other Requirements
Must possess solid knowledge of carpentry, electrical, plumbing, etc. information as required by daily operations. Must be able to use all types of hand and power tools, freon recovery machinery, air conditioning gauges and vacuum pumps. Must be proficient in heating and air-conditioning, plumbing, appliance repair, and many other areas of repair. Must be familiar with Federal, State and Local Fair Housing laws, OSHA and EPA regulations, and company safety policies
WORK ENVIRONMENT
The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, and residences or commercial vehicles. Maintenance Technician will work both inside and outside (in all types of weather) of apartment buildings, and in all areas of the property, including amenities. Use of ladders in excess of nine feet. On occasion, the incumbent may be exposed to dirty and/or hazardous conditions when inspecting vacated units.
Job Type: Full-time
Pay: From $25.00 per hour
Benefits:
Experience level:
Schedule:
Work setting:
Education:
Experience:
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Ability to Relocate:
Work Location: In person
Full Time
Retail
$76k-99k (estimate)
05/22/2024
06/05/2024
caliberliving.com
SCOTTDALE, GA
50 - 100
2016
Private
JOHN DIXON SR
<$5M
Retail
The job skills required for Service Manager include Customer Service, Initiative, Communicates Effectively, HVAC, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Manager positions, which can be used as a reference in future career path planning. As a Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Manager. You can explore the career advancement for a Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Manager job description and responsibilities
A service manager needs to be able to manage their time to ensure they can attend to both employee and customer requests.
02/28/2022: Frankfort, KY
The Guest Service Manager oversees all property operations, ensuring that the highest levels of hospitality and service are provided.
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The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.
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Maximized sales by providing excellent customer service and minimize loss through proper utilization of standard operating procedures.
12/13/2021: Frankfort, KY
Responsible for understanding each customer's expectations and delivering services as needed.
02/15/2022: Abilene, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Manager jobs
Employers require that a viable candidate for a service manager position possess excellent computer skills.
01/13/2022: Middlesex, NJ
A few years of experience from a service oriented role, preferably with focus on customer experience and account management.
01/25/2022: Atlanta, GA
Experienced leader with proven record providing exceptional customer service operations.
01/21/2022: Grand Rapids, MI
Excellent Communication skills and the ability to solve problem are just a few qualities a service manager should have.
01/27/2022: Pittsburgh, PA
The service manager must also be able to work under stress besides handle stress.
12/20/2021: Pittsburgh, PA
Step 3: View the best colleges and universities for Service Manager.