Caliber Financial Services is Hiring a Remote Remote Account Specialist - Call Center
Job Summary Our Remote Account Specialists provide excellent customer service in a remote call center environment. They handle inbound and outbound calls to assist our customers with applications, information verification, and payment support.
What you’ll do: · Handle all correspondence with customers using confidence, courtesy, and professionalism to support the department’s vision of a
customer centric call center
· Effectively communicate Terms and Conditions and the value of our product · Assist customers with filling out application via telephone
· Answer customer questions regarding applications and customer accounts · Verify accuracy of all information provided on online application · Take payments via telephone and provide payment assistance options when available
· Submit applications and relay results to the customer
· Understand the need to escalate customer calls when appropriate · Maintain database on new and existing customers · Meet quality and productivity goals · Other duties as assigned
What we offer: · Full-Time employment · Paid Training · Paid time off and Paid Holidays after 90 days
· All equipment provided
· Weekly, monthly, and yearly incentives
· Employer paid Health, Dental, Life Insurance, and Short-Term Disability after 60 days · Vision, Critical Illness, Long Term Disability, Accident insurance also available after 60 days · 401(k) with company match after 6 months according to plan documents Remote work requirements: · Reside in Oklahoma, Kansas, or Missouri · Internet service with a wired connection to router, minimum download speed of 10Mbps (satellite based ISP's are not compatible) · Work afternoons, evenings, and weekends as scheduled · Quiet, office-like workspace, free of distraction Other requirements: · High School Diploma or GED · 1 to 3 months related experience and/or training