Service Center Glass - Philadelphia Caliber Auto Glass General Managers are responsible for the overall operational success of their assigned market. Ensure Glass Technicians have the support and resources to complete their work safely and efficiently. Responsible for auto glass operations, increasing market share, and profitability of assigned market. Drive customer satisfaction scores to gain lifetime promotors and grow Caliber’s reputation in the marketplace. OUR AUTO GLASS GENERAL MANAGERS FOR THIS POSITION CAN MAKE UP TO: $85,000.00/year Roles and Responsibilities Demonstrate a strong ability to lead, develop, and inspire others to achieve success Manages field resources within the designated market Ensure that all Teammates have the required training for their position Complete weekly safety meetings Coordinate with call center to develop, maintain, and adjust markets and starting points for technicians as business needs change Manage the fleet of vehicles in assigned market. Communicate maintenance needs, registrations, tolls, tracking of vehicles Deliver exceptional customer service, treat any warranty opportunities with urgency to restore the customer as quickly as possible Responsible to provide feedback on marketing plans, sales, and market growth opportunities Perform frequent quality control reviews for field operations as well as file reviews for estimate accuracy in compliance with company guidelines Assist in the preparation of the annual budget and profit plan Monitor and manage the collection of accounts receivable with clients Ensure all technicians are up to date and maintain NGA, AGRSS, and appropriate adhesive certifications Assist in training programs for apprentices and new hires to support their knowledge Coach proper administrative process opportunities & audit to develop good habits Identify opportunities for improvement and initiate problem-solving discussions Willingness to learn new and innovative automotive technologies Qualifications, Education & Experience 2 years of experience leading and mentoring a team of people 5 years’ experience in the auto glass industry Proficient knowledge of Aftermarket and OE diagnostic scan tools and factory software Proficient in Microsoft Office Knowledge and ability to use computers, mobile devices, and related technology efficiently Self -motivated, positive attitude, with a customer focused vision Requirements Must be at least 21 years of age Must have a valid driver’s license and ability to pass MVR check Ability to pass a background check Must be able to lift 60 pounds independently Travel may be required for continuing education and certification training Requires standing for extended periods of time with frequent stretching, reaching, walking, and stooping Requires frequent driving of company and customer vehicles Extensive travel within assigned area is expected Required to wear PPE to include but not limited to facial covering, eye protection, gloves About Caliber Founded in 1997, the Caliber portfolio of brands has grown to more than 1,600 centers nationwide and features a full range of complementary automotive services, including Caliber Collision, one of the nation's largest auto collision repair providers across more than 40 states, Caliber Auto Care for mechanical repair and quick oil change services and Caliber Auto Glass for glass repair and replacement. Caliber was recognized as the only company of its kind to make the Forbes list of "America's Best Large Employers," an honor awarded to companies with high employee satisfaction. Caliber was also the only auto service provider to receive an Inc. 2021 Best in Business gold medal in the Extra-Large Company (500 employees) category, recognizing Caliber for going above and beyond to make a positive impact. With the purpose of Restoring the Rhythm of Your Life®, Caliber's more than 25,000 teammates are committed to getting customers back on the road safely—and back to the rhythm of their lives—every day. Dedicated to providing an outstanding customer experience, Caliber continues to rank among the highest customer satisfaction scores in the industry. Caliber is an equal opportunity employer that is committed to inclusion and diversity. Learn more about Caliber at caliber.com. At Caliber, our purpose is Restoring the Rhythm of Your Life®. It drives us. It's the promise we make to our guests AND our teammates. These five core values help us deliver on that promise everyday. Caliber provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including (but not limited to) recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training Caliber provides reasonable accommodations to qualified individuals with disabilities and disabled veterans in the application process. If you need assistance or an accommodation due to a disability, you may contact legal@calibercollision.com.