Hybrid - Des Moines, IA

18-month Contract (W2), Weekly Pay (40 hours/week)

Desired Start Date: 4/29/2024

Calculated Hire is in search of a Loan Documentation Specialist for our Fortune 100 Financial Services company. You will be responsible for the following components:

Job Description:

Covers jobs responsible for managing complex and sensitive customer issues which can include estate care resolution (life events), remediations, and/or settlements.

Functions include assessing wide-ranging customer circumstances, conducting extensive research, determining appropriate courses of action, documenting/communicating finding, and supporting the issue through direct mediation as applicable.

Manages stakeholder relationships with customers, family members, legal representatives, and business partners.

Team Duties:

-This team manages and supports the control step

-The team is part of the recovery department, and is a last stop in the settlement review process

-The largest portion of the case review is in Credit Cards

-Daily and weekly reports are received, the contractor will receive a control or process and each day they work the accounts

-The team is not customer facing

-This is not an entry level position

Years of Experience required:

2 year of relevant professional experience

Desired Experience:

-Root cause analysis

-Understanding credit cards, that is the main department

-Payment research

-Litigation exposure specifically civil procedure

-Partnering with 3rd party law firms

-Working independently and being resourceful

-Enterprise/corporate environment background

Technical Skills Required:

-EXCEL experience is very valuable in this role

Preferred Industry Experience:

-Financial services background is needed