Overview:

Responsibilities:
Collaborate with colleagues to support meetings and multi-media activities
Set up conference room technology for scheduled and ad hoc audio and video meetings
Assist meeting participants in using the Firm s internal collaboration tools, such Zoom, MS Teams, Cisco Webex, Barco Clickshare and alike
Help perform system quality checks to promptly correct audio visual (AV) issues prior to meetings and Firm events
Help troubleshoot, repair or escalate issues related to our integrated AV systems
Support Firm events by setting up, supporting and/or removing AV equipment
Monitor the call queue from our internal ticketing system (Service Now) and record, track, and close service incidents promptly
Take ownership of technical problems and be proactive in resolving the issue
Assist the team with IT equipment moves to support internal office relocations
Work closely with team colleagues to keep them informed of technical issues, follow-ups, escalations and resolutions
Qualifications:
1 year in a similar role
High School diploma required; a Bachelor's degree in related field preferred
Have knowledge of VOIP system, Cisco Call manager
Diagnosing and resolving end-user issues
Team player who is ambitious and motivated
Excellent interpersonal skills and patience working with others
Must be able to multitask and work in a fast-paced environment
Must have exceptional skills in the following: communications, customer service, problem-solving/troubleshooting, follow-up and organization
Strives to exceed the expectations and needs of internal and external clients
Makes personal contact, follow ups and closes loops in a timely manner
Ability to work in a team and solo environment
Excellent verbal and written skills
Capable of grasping new concepts without prior experience
Ability to lift 50Lbs or move equipment, if needed