Feuji Inc is IT solutions company with operations in multiple geographies and specialization across domains. We believe in delivering solutions that will have a measurable positive impact on our client s business and bottom line. Feuji was born out of the desire to create a great company that would pave the way for greater good. We take pride in making Feuji a great place to work at

Job Title: Audio-Visual Support Specialist

Location: US-NY-New York

Type: Full Time Direct Hire

Overview:

The Audio-Visual Support Specialist is a member of the Information Technology Department at Milbank, LLP, reporting to the Executive IT Support & Telecom Manager.

This position is based at 55 Hudson Yards, New York, it will be onsite 5 days and the schedule is 03:00 PM 11:00 PM.

Responsibilities:

• Collaborate with colleagues to support meetings and multi-media activities.
• Set up conference room technology for scheduled and ad hoc audio and video meetings.
• Assist meeting participants in using the Firm s internal collaboration tools, such Zoom, MS Teams, Cisco Webex, Barco Clickshare and alike.
• Help perform system quality checks to promptly correct audio visual (AV) issues prior to meetings and Firm events.
• Help troubleshoot, repair or escalate issues related to our integrated AV systems.
• Support Firm events by setting up, supporting and/or removing AV equipment.
• Monitor the call queue from our internal ticketing system (Service Now) and record, track, and close service incidents promptly.
• Take ownership of technical problems and be proactive in resolving the issue
• Assist the team with IT equipment moves to support internal office relocations.
• Work closely with team colleagues to keep them informed of technical issues, follow-ups, escalations, and resolutions.

Qualifications:

• 1 year in a similar role
• High School diploma required, a bachelor s degree in related field preferred.
• Have knowledge of VOIP system, Cisco Call manager
• Diagnosing and resolving end-user issues
• Team player who is ambitious and motivated
• Excellent interpersonal skills and patience working with others.
• Must be able to multitask and work in a fast-paced environment.
• Must have exceptional skills in the following: communications, customer service, problem-solving/troubleshooting, follow-up and organization.
• Strives to exceed the expectations and needs of internal and external clients.
• Makes personal contact, follow ups and closes loops in a timely manner.
• Ability to work in a team and solo environment.
• Excellent verbal and written skills
• Capable of grasping new concepts without prior experience
• Ability to lift 50Lbs or move equipment, if needed.

Thanks & Regards,

Mahi

Lead Technical Recruiter | Feuji, Inc

105 Decker court, Suite # 850, Irving, Tx, 75062

E:

USA | Costa Rica | India