1 Front Office Supervisor Job in Malibu, CA
Calamigos Guest Ranch and Beach Club is Hiring a Front Office Supervisor Near Malibu, CA
Job Overview:
We are seeking a highly organized and customer-focused individual to join our team as a Front Office Supervisor. As the first point of contact for our guests, you will play a crucial role in ensuring their satisfaction and providing exceptional hospitality services. If you have a passion for guest relations and possess strong leadership skills, we encourage you to apply.
Duties:
- Manage the front desk operations, including check-in/check-out procedures, reservations, and guest inquiries
- Train and supervise front desk staff to ensure excellent customer service
- Handle guest complaints or concerns in a professional and timely manner
- Maintain accurate records of guest interactions and transactions
- Coordinate with other departments to ensure smooth operations and guest satisfaction
- Oversee the maintenance of the lobby area, ensuring cleanliness and organization
- Assist with administrative tasks such as scheduling, payroll, and inventory management
Qualifications:
- Previous experience in hospitality management or hotel management is preferred
- Bilingual proficiency is a plus (multilingual candidates are encouraged to apply)
- Strong customer service skills with the ability to handle difficult situations diplomatically
- Knowledge of phone systems and excellent phone etiquette
- Exceptional interpersonal and communication skills
- Detail-oriented with strong organizational abilities
- Ability to multitask and prioritize tasks effectively
- Proficient in computer systems and software applications
Benefits:
- Employee Discounts
- Health insurance coverage
- Paid time off
- Opportunities for career advancement within the company
If you are looking for an exciting opportunity to lead a dynamic team and provide outstanding guest experiences, please submit your application today. We look forward to hearing from you!
Job Type: Full-time
Pay: $27.00 per hour
Benefits:
- Free parking
- Referral program
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
Work setting:
- In-person
- Resort
Ability to Relocate:
- Malibu, CA 90265: Relocate before starting work (Required)
Work Location: In person
Job Summary
Full Time
Accommodations
$51k-68k (estimate)
04/06/2024
08/03/2024
calamigosguestranch.com
Malibu, CA
<25
Accommodations
Related Companies
The job skills required for Front Office Supervisor include Front Office, Customer Service, Leadership, Scheduling, Communication Skills, Hospitality Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Office Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Office Supervisor. Select any job title you are interested in and start to search job requirements.
If you are interested in becoming a Front Office Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Office Supervisor job description and responsibilities
Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.
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Front office supervisors also provide hotel clerks with necessary training and support. Plan and assign workloads for front office associates.
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Handle the front desk budget and order office supplies as needed. Prepare monthly reports and budget for front office department.
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Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction.
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The supervisor must be able to work effectively under duress and provide direction to other members of the support team.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Office Supervisor jobs
Knowledge of front office policies and procedures, reservations, accounts receivable and a thorough understanding of Front Office operations and software systems.
12/24/2021: Florence, AL
Allocate rooms to expected arrivals after checking the guests preferences and special requests.
02/26/2022: Fort Myers, FL
Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
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Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
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Supervise daily shift process ensuring all team members adhere to standard operating procedures.
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Step 3: View the best colleges and universities for Front Office Supervisor.
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