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Job Summary

Job Description

Job Profile Summary

We are looking for a Operations Support Supervisor to manage and supervise operational staff responsible for determining eligibility and processing programs of assistance. This will be full time and on-site.

What You'll Do

• Manage and supervise operational staff responsible for determining eligibility and processing programs of assistance

• Collaborates in the development and implementation of organization policies, practices, procedures, and attainment of operating goals

• Reviews, analyzes, and prepares reports, records, and directives, and confers with managers/supervisors to obtain data required for planning activities, such as new commitments, status of work in progress, and problems encountered. Assigns, or delegates responsibility for, specified work or functional activities and disseminates policies and objectives to staff

• Supervises and monitors program/services metrics and staff productivity

• Creates and reviews monthly metrics with client

• Knowledge of all Health and Social Services programs of assistance procedures, Federal and State regulations and policies, principles, and practice of administration

• Coordinates with other operational managers, State and Community agencies to meet and improve objectives

• Instructs, advises, and directs the implementation of policies and procedures. Evaluate and monitor effectiveness and efficiency through review of administrative reports, program reviews, case reviews, and client contact

• Revises operating procedures which include workload assignment and staffing

• Creates statistical and narrative reports, records case histories prepared by staff to evaluate effectiveness of services provided

• Develops new procedures, updates or changes existing procedures, communicates and trains staff

• Strong written and verbal communication skill

• Skill in communication, interpersonal relationships, motivation, organization and management

• Ability to evaluate and interpret complex policy and program information

• Ability to access situations, evaluate information and recommend course of action

What You'll Need

Required:

• Associate Degree

• One year of experience processing programs of assistance for State government

• One year of experience determining compliance with State and Federal laws, rules, regulations, policies and procedures

• Transportation to/from office

• Be available to work a minimum of one Saturday a month, if necessary

• Dependability and on-time

• Two years of experience in Customer Service

• Microsoft Office Suite

• Data Entry experience

• Attention to Detail

• Outstanding organizational skills

• Good analytical skills

• Strong written and verbal communication skills

• Well organized with the ability to manage multiple priorities

• Solid interpersonal skills, ability to work on a team

• Ability to drive work to completion and escalate when necessary

• Team oriented individuals that want to make a difference in the community

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitors

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or 824 - 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

About the Company:
CAI