18 Call center Agent Jobs in Indiana, PA
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CAI is Hiring a Call center Agent Near Indiana, PA
Call center Agent
Req number : R2392
R2392
Employment type : Full time
Full time
Worksite flexibility :
Remote
Job Summary
As a Call Center Agent you will respond to individuals seeking information about a variety of reasons such as but not limited to general COVID-19 questions, vaccinations and testing, and other public program questions via phone, email, or text message.
Job Description
We are looking for a Call Center Agent to respond to individuals seeking information about a variety of reasons such as but not limited to general COVID-19 questions, vaccinations and testing, and other public program questions via phone, email, or text message .
This position will be full-time and onsite.
What You’ll Do
Work Schedule : Monday thru Friday from 8am to 5pm EST
Previous patient interaction or call center experience preferred
Experience in health care, to include community health worker training, cultural competency and health messaging is preferred
Actively and skillfully identify primary concerns of the caller and utilize available resources to address issues with the caller, avoiding medical advice or opinions
Excellent reading comprehension, listening, verbal and written communication skills
What You'll Need
Required :
Community health worker education or training (i.e. medical assistant, nurse coursework, social worker, case worker, etc)
Knowledge of HIPAA rules / laws
Ability to communicate effectively and positively by phone, email and text message to a variety of community residents
Maintain up-to-date knowledge of pertinent general health topics
Proficiency in Microsoft Office Suite
Preferred :
Previous call center experience
Bachelor's Degree in Healthcare or related field
Bilingual
HIPAA certification
Physical Demands
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
Job Summary
Full Time
Social & Legal Services
$33k-43k (estimate)
04/28/2024
05/01/2024
caiglobal.org
NEW YORK, NY
50 - 100
1979
BARBARA CICATELLI
$10M - $50M
Social & Legal Services
Related Companies
About CAI
CAI is a global non-profit organization that tackles the toughest issues facing underserved populations today. Since 1979, we have worked to improve the quality of health care and social services delivered to vulnerable populations worldwide. At CAI we develop and deliver a wide range of educational training and technical assistance services to health and social service providers. Our innovative staff help organizations build their capacity to better coordinate their services and more effectively serve their clients. From reproductive health and family planning to HIV/AIDS prevention and subst...ance abuse, our mission remains the same -- to use the transformative power of education and research to foster a more aware, healthy, compassionate and equitable world.
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The job skills required for Call center Agent include Call Center, Microsoft Office, Written Communication, Listening, Flexibility, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Call center Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call center Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call center Agent positions, which can be used as a reference in future career path planning. As a Call center Agent, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call center Agent. You can explore the career advancement for a Call center Agent below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Agent job description and responsibilities
Call center agents are at the frontline of providing solutions to customers’ problems.
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Call center agents need a cache of polite phrases to use when talking with customers.
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Call center agents not only listen to customer complaints, but they also process requests.
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Make sure agents are aware of the call length and offer to call customers back so as to not keep them waiting.
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Manage difficult customer situations and transfer calls to appropriate persons when necessary.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Agent jobs
A call center agent performs a number of functions that are more than just picking up calls.
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They are currently hiring for work at home call center agent positions.
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Learn to deal with angry customers.
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Problem-Solving and Flexibility.
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Use a Calm Soothing Tone of Voice.
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Step 3: View the best colleges and universities for Call Center Agent.
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