The Cadence Health team seeks a Patient Success Advocate to provide multi-channel support to patients and partners of the Cadence remote monitoring program. In this role, you will provide support for incoming patient requests, administrative support to clinicians, and execute upon patient engagement and retention campaigns.

This role will be required to work Saturday, Sunday, and Monday 9am to 6pm Eastern Time.

WHAT YOU’LL NEED: 

• Active Certification as a Medical Assistant from an accredited association. (AAMA, NCMA, NHA, NCCT, AMT, NCCA)
• Multi-channel (voice, email, SMS) helpdesk experience where you interact directly with the consumer. Experience with Zendesk a plus.
• Experience in a customer-facing healthcare-related field (advocacy, health system, insurance) providing incredible service and helping patients/members navigate the complex healthcare system. Remote patient monitoring support experience a huge plus.
• Experience tracking outcome data in spreadsheets like Excel and/or Google Sheets.
• A history of creating memorable relationships with patients.
• Experience working with Medicare patients.
• Active listening and problem-solving.
• Adaptable to change.
• Ability to ask probing questions, troubleshoot, and think outside of what’s written on paper.
• Self-motivated.
• Ability to represent Cadence and become a building block of an amazing culture and future.
• Willingness to receive and provide feedback with positive intent.
• Ability to identify trends and raise them proactively, ideally with suggestions or solutions.

WHO WE ARE:
Interested in knowing what it is like to be a part of the Cadence team? You can read about life at Cadence in specific roles on our blog. To be successful at Cadence, employees must fully embrace our distributed workforce culture and company values. A Cadence employee:

• Seeks responsibility — can be trusted and empowered to make decisions and deliver results.
• Loves rolling up their sleeves and going from 0 to 1 — everyone, no matter how senior, contributes meaningfully.
• Displays extraordinary candor — delivers and receives feedback with integrity.
• Exceeds expectations — goes above and beyond for co-workers, patients, clinicians, hospitals, and communities.
• Is never satisfied — keeps iterating & improving and embraces a growth mindset.
• Values speed & quality — understands that both can be done!

WHAT YOU’LL GET:Cadence recognizes the unique needs of its diverse, distributed workforce and seeks to provide an inclusive work environment for its world-class clinicians and technologists. 

• Company culture is all about impact, shared growth mindset, empowerment, and integrity
• An opportunity to help improve the quality of life of millions of Americans
• Unique chance to support the development of an amazing product; Cadence’s in-house clinicians are our super users and beta testers
• Laptop, Monitor, Keyboard and Mouse for remote working
• Expected compensation range: $20-$22 per hour
• Location: Remote

A notice to Cadence applicants: Our Talent team only direct candidates to apply through our official careers page at https://www.cadence.care/our-team. Cadence will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. We receive all applications through our website and anyone suggesting otherwise is not with Cadence.