CSR - Outbound Sales Associate

Hours of Work: You are expected to work 8 hours per day. The working hours can range from 7 AM to 7 PM, depending on operational needs and scheduling requirements, Monday through Friday. Additionally, this role may require occasional Saturday work to effectively reach our customers. We will ensure to provide notice of any variations in your daily hours or additional days required.

Role Summary:

The Outbound Sales Associate at CABS Heating & Air Conditioning is responsible for re-engaging with existing customers from our database to generate new business opportunities. Using Service Titan, this role focuses on maximizing the potential of our current client base through targeted outreach efforts. If an external customer list is obtained the role will include contacting potential customers using such a list. This position earns a competitive wage of $17-$21 per hour, depending on experience.

Primary Responsibilities:

• Customer Service:
  • Prioritize calls according to customer and/or operational needs.
  • Maintain complete, accurate and updated information in the customer database.
  • Maintains the scripting required and provided by the company for quality and efficient interactions with the inbound client base.
• Customer Database Re-engagement:
  • Use Service Titan to identify opportunities within our existing customer database for upselling or reintroducing our services.
  • Implement targeted outreach strategies to existing clients to promote new offerings, updates, or maintenance services.
• Prospect Outreach:
  • Conduct outreach to potential leads from acquired lists, introducing our services and identifying opportunities for engagement.
  • Balance this outreach to maintain a focus on relationship-building rather than traditional cold calling.
• Sales Coordination and Scheduling:
  • Schedule appointments, follow-up calls, and manage the sales pipeline through Service Titan.
  • Regularly update and maintain accurate sales activity records.
• Building Customer Relationships:
  • Strengthen relationships with existing customers through follow-up communications and personalized service offerings.
  • Address customer inquiries and concerns, ensuring satisfaction and loyalty.
• Product and Service Knowledge:
  • Stay informed about industry trends and CABS latest services and specials to effectively communicate benefits to both existing and potential customers.
• Collaborative Efforts:
  • Coordinate with internal teams like customer service and technical support to ensure seamless service experiences for customers.

Qualifications:

• High school diploma OR equivalent
• 2 years of customer service experience
• Exceptional communication and customer service skills
• Basic computer skills
• Experience using Microsoft Word and Excel
• Ability to work extended hours, nights, and weekends
• Ability to read a map and geographical knowledge of our service area