Job Summary: The Account Manager is responsible for managing and developing multiple client accounts and ensuring client satisfaction while growing the business. Manages client relationships after a sale has been made with ongoing support or assistance, ensuring the clients are happy with their service and/or purchase and resolving any issues that may arise in the future.
Job Duties and Responsibilities:
Follow up on leads and winning new clients.
Develop and implement strategic plans to manage and grow accounts.
Retain clients and build strong, trusting relationships.
Understand client needs and identify new business opportunities within your portfolio.
Speak or meet with clients regularly to discuss their needs and progress towards objectives.
Provide superior customer service and ensure client satisfaction.
Communicate and coordinate efforts with internal teams to deliver solutions.
Identify opportunities for improvement and propose new tools and processes.
Support stakeholders to improve their performance and reach targets set forth.
Develop and maintain excellent knowledge and understanding of our business, offerings, competitors, and industry.
Execute timely follow-up and lead management.
Create, manage, and maintain a consistent flow of transactions.
Meet and exceed sales origination activity standards.
Negotiate agreements and keep records of sales and data using different software.
Understand all steps needed to ensure the production of transactions are moving forward.
Manage the sales side by guiding the client through the approval and funding of the transaction.
Bring a positive and competitive attitude to work.
Put together proposals as well as estimates.

Job Knowledge, Skills, and Abilities:
Experience managing large account portfolios.
Strong leadership skills with assigning tasks, providing feedback, and evaluating team members.
Effective customer service and project management skills.
Excellent communication, interpersonal, and negotiation skills.
Highly organized and solution oriented.
Detail-oriented and the ability to effectively muti-task, work independently and as a team while prioritizing tasks.
Self-starter and able to work efficiently under pressure.
Maintain oversight of all project activities, identify any issues, and ensure these are resolved promptly.
Strong problem-solving skills and work ethics.
High degree of attention to detail and accuracy.
Education and Experience:
A Bachelor’s or Associates’ degree in business management or a related field, or an equivalent combination of education, training, and experience.
Experience managing large account portfolios would be a plus.

Sales or business development experience in the AV system integration industry
Proficiency in Microsoft Office (w/advanced Excel skills)
Perform administrative tasks as needed.
Physical Requirements:
Typical standard office environment conditions; sitting, standing, walking, and minimal lifting. The employee may occasionally have to lift and/or move up to 25 pounds. Attend outings that may require functions outside of normal working hours.
The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned as the scope of the position may change as necessitated by business demands.