Description

At Hargray and our Cable One family of brands, we keep our customers and associates connected to what matters most. For our associates, that means : a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work / life balance, and an open and inclusive workplace.

What you will do to contribute to the company's success

Will build and maintain the customer base by providing quality service. Increase the net customer base by providing quality sales / support of telecommunications products to new and existing customers whom walk-in or call-in.

Maintains a polite, professional, and positive attitude to convey a helpful friendly Company image to the community.

Duties and Responsibilities :

Establishes, develops, and maintains relationships with current customers and prospective customers.

Demonstrates products to customers and provides training on the use of products sold.

Analyzes, researches, resolves, refers, and follows up on customer needs regarding services and billing in an expedient and professional manner.

Makes follow-up calls to ascertain customer satisfaction, answer questions or concerns, and obtain referrals and / or sales leads.

Communicates independently, effectively, clearly, and professionally with customers, employees, supervisors, and managers to establish and maintain considerate and cooperative relationships.

Handles customers’ requests by phone, online chat, e-mail, and mail.

Provides management with information regarding trends related to customer needs, problems, interests, and competitive activities.

Keeps abreast of current company and industry trends and practices as they relate to sales & customer service and makes appropriate recommendations to management.

Participates in company-sponsored activities during non-business hours.

Accepts payments for products and services. Completes tasks by processing transactions through the cash register and providing the customer with the receipt.

Disperses to and receives inventory from existing customers.

Maintains an accurate cash fund. Counts the cash fund in and out, reconciles the daily receipts, and reconciles the cash drawer.

Performs other related duties as assigned to ensure effective operation of department.

Minimum Qualifications :

High School Diploma Required.

Sales and customer service experience preferred and telecommunications and / or wireless industry is a plus.

Excellent customer service skills, including cashier experience.

Basic computer and office skills, including calculators, email, etc.

Ability to work extended hours schedule, Monday through Friday.

Ability to communicate independently and effectively with customers, employees, supervisors, and managers, both verbally and in writing

Bilingual is a plus but not required.

Core Competencies

Committed : Values each customer, while working hard to keep their business and support our communities.

Helpful : Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.

Proactive : Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.

Personal : Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Benefits

Cable One and our family of brands appreciate the role our associates play in helping the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as :

Medical, dental, and vision plans start when you start!

Life insurance (self, spouse, children)

Paid time off (vacation, holiday, and personal / sick days)

401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)

Group Legal plan with Identity Theft Protection

Additional Perks

Tuition reimbursement (up to $5,250 in 1st year)

Free Cable One services if you live in a serviceable area

Annual community support to various organizations across the U.S.

Associate recognition & awards programs

Advancement opportunities

Collaborative work environment

We are an Award-Winning Organization!

2022 - 2023 Forbes’ America’s Best Midsized Employers

Last updated : 2024-03-22