MEDICAL OFFICE CLERK

SUMMARY. Provides clerical/administrative support in wards, clinics, or other clinical departments of a medical treatment facility.

1. QUALIFICATIONS:

1.1. Mandatory knowledge and skills.

1.1.1. A fully qualified typist with a minimum of 50 WPM is required.

1.1.2. General medical ethics, telephone etiquette, and excellent communication and customer service skills.

1.1.3. General office administrative and clerical skills to perform receptionist duties and answer telephones.

1.1.4. Ability to communicate effectively, both orally and in writing.

1.2. Education. High school diploma or General Educational Development (GED) equivalency. Medical terminology desired.

1.3. Experience. At least 6 months of experience in office setting.

1.4. Work Environment/Physical Requirements. The work is primarily sedentary. However, there may be some physical demands. Requirements include prolonged walking, standing, sitting or bending.

2. UNIQUE MILITARY HEALTHCARE SYSTEMS/PROCEDURES:

2.1. Armed Forces Health Longitudinal Technology Application(AHLTA)

2.2. Composite Health Care Systems (CHCS) and/or MHS GENESIS

2.3. Defense Enrollment Eligibility Reporting System (DEERS);

2.4. Military Filing System – by sponsor social security, terminal digit order, color-coded and blocked filing system.

2.5. Contents of a military medical record, layout, sections, family members prefix designation, forms used in an MTF, and the medical record tracking procedures.

3. PERFORMANCE OUTCOMES:

3.1. Greets patients/visitors at a front desk, information center or office setting.

3.2. Answers main office phone line. Directs telephone calls to appropriate section for assistance. Takes messages as required.

3.3. Arranges and schedules medical appointments and determines patient eligibility for services. Relays general instructions to patients or make referrals to other sections.

3.4. Obtains updates and files medical records as needed.

3.5. Organizes and researches patient records, extract needed information, and review records for completeness, accuracy, and consistency within established guidelines.

3.6. Ensures arrival of medical records prior to appointment(s).

3.7. Initiates and locates patient medical records as needed.

3.8. Obtains documentation as requested by healthcare providers (test results, or documentation not yet filed in records).

3.9. Performs other administrative and clerical duties in support of the medical care and operational support.

3.10. Creates appointment schedules and templates in patient appointment computer system.

3.11. Conducts end-of-day process at close of business and resolves any delinquent or pending appointments in computer system.

Directorate for Health Services (DHS): MEDICAL OFFICE (OFFICE AUTOMATION) CLERKS for the Mental Health Department

Medical Office (Office Automation) Clerks are required to support the primary location, Mental Health Department at BHC-M and secondary site location, Marine Corps Base Hawaii (MCBH), Kaneohe Bay (K-Bay) BHC. The K-Bay BHC is a TRICARE Prime facility that serves active duty, their family members, eligible retired military personnel, and their families.

The Medical Office Clerks will support the Mental Health Department by providing services to Active-Duty Service members, facility staff, local and remote commands, and military personnel support offices as applicable. This position will provide clerical/administrative support, schedule appointments in the Composite Health Care Systems (CHCS/AHLTA) or MHS GENESIS for primary care, specialty, and subspecialty medical care. In addition to scheduling requested appointments, this position will call patients to schedule, reschedule, and/or cancel appointments as needed, to include appointments for consult/referral specialty care within the MTF. Medical Office Clerks also serve as medical records technicians to process and maintain inpatient, outpatient or ambulatory procedure unit medical records. Required to compile or extract medical records data to ensure compliance with regulatory requirements.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person