Under the direction of the Senior Manager - IT service Support, the ITSS Senior Executive Support will perform all types of IT and Business-related services to the CEO Executive Office. Support services include maintenance and administration of anything related to technology in the Executive Office, including but not limited to computer networks and related computing environments, computer hardware, systems software, applications software, and all configurations, printers and all technology equipment or technology components. The ITSS Senior Executive Support will be the face of IT to the Executive C suite in any IT-related matter. Key Responsibilities: • Handle “C” suite VIP Support providing white glove service and going over and above to meet their needs. • Act as the Liaison between “C” suite Leadership and other IT Units. Working with any IT team to resolve issues at hand. • Conducting daily inspection and quality control on all IT equipment on site and provide recommendation for any upgrades or any IT requiring change or maintenance. • Provide desk side and remote technical assistance to end users in the Executive office. • Maintain and administer computer networks and related computing environments, including computer hardware, Telecommunication systems and devices, Mobiles, conference room equipment, printers, connectivity, and all configurations. • Work on assignments that are complex in nature and require judgment, initiative, and specialized knowledge to identify, resolve and recommend solutions to problems. • Has high business acumen to “C” suite needs and can communicate in a timely manner, with clarity and professionalism. • Has an attitude to go over an above, with possible support beyond business hours. • Escalate non-resolvable issues to higher-level teams in an extreme urgency and timely manner. • Follow existing IT policies and procedures, while ensuring that it does not hinder timelines to resolve. • Evaluate, propose, and implement new systems that increase productivity or enhance overall operations. • Resolve single and cross technology incidents independently. • Work with team members to resolve unusually complex or cross technology incidents. • Build and maintain strong relationship up to “C” suite and all executive personnel in the office. • Act as a single point of contact to IT Vendors on site for the purpose of maintenance and repairs. • Establishes and maintains positive and effective work relationships with co-workers and other IT leaders, and teams. • Travel to other business sites to provide additional support if required. • Perform reporting and administrative functions as required. Knowledge, Skills and Competencies: • Graduate degree in Computer Science, Engineering, or related discipline with an IT focus • Strong customer / end-user / client service orientation • Strong relationship building and interpersonal skills. • Certifications: A Certification and MCSA Certification preferred. • Worked extensively with Apple products and Windows OS. • 10 years of End User services experience specifically geared toward executives. • 2 years in leading or managing a team with a good understanding of people. • Ability to conduct research into application development issues and products. • Strong analytical, design and development skills including troubleshooting and integration of IT services. • Knowledge of existing and emerging hardware and software technologies and IT architectures • Strong problem solving, decision making, sound judgment, assertiveness in developing efficient and effective solutions to diverse and complex business problems. • Knowledge of best practices to guide teams through issues related to the design, development, and deployment of mission critical information and software systems. • Ability to communicate openly and effectively with Executive management, Business Units management, with other IT managers, with staff, and with many diverse constituencies. • Ability to work decisively under Very heavy workload considering the criticality, urgency and extended work hours required to ensure availability of the service in accordance with service level commitments. • Ability to manage multi-cultural and multi-located teams. • High willingness to drive transformation and service improvement. • Work experience in a related industry setting is a plus. • Work experience at an IT service provider is a plus (managerial and/or delivery level). #GFLTalent Nous vous remercions de l’intérêt que vous nous portez. Seuls seront contactés les candidats sélectionnés pour une entrevue. GFL Environmental est un employeur égalitaire et encourage les femmes, les Autochtones, les personnes en situation de handicap et les membres des minorités visibles à se porter candidats. Nous souhaitons embaucher des personnes réunissant les caractéristiques de la diversité et issues de différents horizons. Nous sommes intimement convaincus que le talent d’envergure ne fait aucune distinction fondée sur le genre, les origines ethniques ou nationales, l’identité et l’orientation sexuelles, l’âge, la religion ou l’invalidité, et que le talent s’enrichit grâce à ces différences. GFL offre aux candidats en situation de handicap des mesures d’adaptation pendant tout le processus de recrutement. Si vous avez besoin de moyens d’adaptation, veuillez nous le faire savoir et nous tâcherons de répondre à vos besoins en collaboration avec vous. Current GFL Employees If you are an existing GFL employee and would like to search and apply to current job openings, please visit the internal GFL Jobs Hub. Son personnel, c’est ce que GFL a de plus précieux. C’est pourquoi nous sommes heureux que vous consultiez ce portail! Nous avons la volonté de vous offrir des perspectives professionnelles exceptionnelles, de laisser sur l’environnement une empreinte positive et d’aider nos employés à réaliser leurs ambitions personnelles. Nous entendons créer les emplois qui sauront vous attirer chez nous. At GFL, growth isn’t just for our business—it’s for our people. Because we see the potential in all our employees to do whatever it is they set their mind to, and we’re proud to support them in that journey. We consider our employees’ personal goals, helping them create the career, and life, that they desire—whether it’s advancing in their job, learning new skills, forming lasting relationships, or mentoring others, while having time to pursue other life ambitions. With safety and sustainability at the core of what we do, we all come together to form “Team Green”—united by our shared purpose to provide environmental solutions that enable our customers and the communities we serve to be Green For Life. We’re proud to say that working for GFL is more than a job. It’s an opportunity to make a difference and grow tremendously along the way. Regardless of the work we’re doing today, we’ve got our sights set on the big picture—not just tomorrow, but for life. GFL empowers those looking for growth in their career and lives, whether that's on our Field Operations teams or Professional Services teams. Field Operations – Our Field positions offer candidates across North America the potential for limitless growth and skill expansion as the front line of our organization, making them central to our company's vision of creating cleaner and more sustainable communities. Professional Services – Our Corporate positions located in key North American offices grow candidates to form strong client relations, manage key programs and accounts, and ensure our Field teams are operating at maximum efficiency.