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As the Fulfillment Associate for Wolters Kluwer’s CT, you have primary responsibility for providing superior service by analyzing customers’ requests, ensuring compliance and accuracy, resolving or escalating issues, following requests through to completion, and communicating progress to customers and internal teams.
You may support both Fulfillment, and Service of Process (SOP) functions. You will fulfill initial filings and document requests (e.
participate in process improvement initiatives; and represent Wolters Kluwer within the industry and territory.
You will report to the Manager, Fulfillment and work from our local office in Plantation, FL. We offer a M-F schedule, full benefits, matching 401k, generous PTO, and a career opportunity.
Basic Responsibilities :
Fulfill orders for internal and external customers by scanning and processing documents.
Assists Process Servers in the completion of service for CT’s Registered Agent function.
Research legal documents.
Resolve or escalate issues.
Communicate progress to customers and our teams.
Navigate quickly between multiple processing systems and databases.
Contribute to customer satisfaction and organizational success.
Participate in process improvement programs, best practices, and occasional special projects.
Process State and customer documents following established Standard Operating Procedures using proprietary and Microsoft suite applications.
Qualifications : Education :
Education :
High School diploma or equivalent. Prefer some college.
Experience :
1 years customer service experience. Prefer experience in retail, hospitality, or office environment.
Good typing skills (30 wpm.).
LI-Onsite
Experience with ERP systems and databases preferred.
Last updated : 2024-05-17
Full Time
$40k-50k (estimate)
05/19/2024
06/03/2024
ct.wolterskluwer.com
New York, NY
50 - 100
The job skills required for Management associate include Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Management associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Management associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Management associate positions, which can be used as a reference in future career path planning. As a Management associate, it can be promoted into senior positions as an Administrative Assistant II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Management associate. You can explore the career advancement for a Management associate below and select your interested title to get hiring information.