3 Help Desk Representative Jobs in Sheboygan, WI
C&S Wholesale Grocers is Hiring a Help Desk Representative Near Sheboygan, WI
Position Overview
As a Help Desk Representative, you will be responsible for being the first point of contact for individuals requesting assistance from the Help Desk. This position requires the ability to provide consistent, personable, professional customer service in response to requests for assistance. You are not expected to directly answer all Help Desk questions asked by customers, vendors or personnel. If an immediate resolution cannot be provided, you will use Help Desk software to forward the issue to the proper person for resolution.
Job Description
Description
Resolve common problems related to use of supported hardware and software
Gather and document detailed information on Help Desk calls
Use Help Desk software to forward problems to the most appropriate individual for calls that require advanced support
Perform maintenance activities on the Help Desk software to maintain current and correct information
Work on projects as assigned by supervisor
Travel Required: No
Environment
- Office : Office Temperature (65F to 75F)
Skills
Specialized Knowledge : Knowledge of Microsoft Office products
Special Skills : Excellent communication and people skills, knowledge of general computer operations, accuracy and attention to detail and aptitude to grasp a general understanding of terminology and technical systems relationships.
Years Of Experience
- 0-2 : Experience with general computer hardware operations (printers, monitors, hard drives, network communications, etc.) preferred
We offer:
Weekly Pay
Benefits available from day 1 (medical, dental, vision
Company matched 401k
PTO and Holiday Pay offered
Career Progression Opportunities
Tuition Reimbursement
Employee Health & Wellness program
Employee Discounts / Purchasing programs
Employee Assistance Program
Qualifications
High School Diploma - General Studies
Shift
1st Shift (United States of America)
Company
Piggly Wiggly Midwest LLC
About Our Company
Building on its more than 100-year history in the grocery business, Piggly Wiggly ® continues to grow its presence with stores throughout the Midwest, South and Northeast. C&S Wholesale Grocers, LLC. operates corporate stores and services independent franchisees under a chain-style model. This unique grocery store offers the selection and assortment of a national chain, with the service and local customization of a community-based retailer. Each store contains specialized local assortments to meet local shoppers’ needs.
Company: Piggly Wiggly Midwest LLC
Job Area: IT - Technology
Job Family: Information Technology
Job Type: Regular
Job Code: JC0301
ReqID: R-256591
Job Summary
Other
Retail
$56k-69k (estimate)
05/22/2024
07/21/2024
The job skills required for Help Desk Representative include Help Desk, Customer Service, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Representative positions, which can be used as a reference in future career path planning. As a Help Desk Representative, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Representative. You can explore the career advancement for a Help Desk Representative below and select your interested title to get hiring information.
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