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The AOC requires a Field Tech Specialist to support the Wake County Courthouse based at 316 Fayetteville St, Raleigh, NC.
This is an on-site position.
The driving radius from the contractor's home to their assigned duty station should be at most 20 miles maximum, ideally 15.
The max rate for this position is - / hour.
Provide customer support across counties listed in accordance with Service Level Agreements set forth by the NCAOC's IT department.
Support personal computer systems by installing, configuring, and maintaining hardware and software for judicial staff.
The driving radius from the contractor's home to their assigned duty station should be no more than 20 miles maximum, ideally 15.
Expectations of nonspecific responsibilities should include, but are not limited to, the following :
Understand computer systems to ensure that all components will integrate properly.
Remain abreast of rapidly changing hardware and software technology.
Provide support to local area networks by installing, maintaining, and troubleshooting LAN hardware and software that includes file servers, routers, switches, and other telecommunications equipment.
Interface with Judicial Branch staff and local government officials.
Listen to customers to identify problems, then make necessary corrections or assist vendors in corrective actions.
Facilitate moves and relocations of judicial facilities, including courthouses and other office locations.
Provide training for judicial staff on an as-needed basis.
Test and recommend hardware and software configurations on an as-needed basis.
Participate in large technology deployment projects that may include statewide software updates, server upgrades, and eCourts initiatives.
Work is generally performed in an office environment. Occasional lifting of heavy objects is required. Applicant should be able to lift 75 pounds.
As part of the process of configuring personal computers, exposure to hazardous electrical computer components may occur requiring extreme caution to be taken.
Up to 20% of overnight travel to locations across the state is required using contractor-owned vehicles. Travel reimbursement eligible.
This position reports to the IT Support Supervisor of the county in which is their duty station.
Work hours are 8 : 00 AM - 5 : 00 PM, Monday - Friday. Hours beyond that would have to be approved by TSD management.
Knowledge, Skills, and Abilities / Competencies
Knowledge of :
and integration of all components.
rigorous problem solving; and providing excellent customer service.
manage critical incidents, identify problems, make necessary corrections, and / or assist vendors with resolutions.
Minimum Education and Experience Requirements
Bachelor's degree in Computer Science, Computer Information Systems, Computer Engineering, Math, Engineering, or other related technical degrees from an appropriately accredited institution, and one (1) year of progressive experience in the field of information technology;
or an equivalent combination of education and experience.
Required / Desired Skills
Skill
Required / Desired
Amount
of Experience
Installing personal computers and peripherals (e.g., printers, scanners, cameras, fax machines, and audio-video equipment)
Required
Years
listening and communicating with customers to identify concerns, analyzing needs, and determining hardware / software solutions
Required
Years
Experience with the design and implementation of Ethernet topology networks
Required
Years
Experience with Windows 10 / 11; Office 2016 / 365
Required
Years
Experience with SCCM / MECM; BitLocker; Cisco AMP; Cisco ISE; Windows Server 2012 / 16; PowerShell
Required
Years
computer systems to ensure that all components will integrate properly
Required
Years
software packages such as TN3270, SharePoint Designer, and Adobe Professional
Required
Years
Cisco servers, routers, voice gateways, and switches
Required
Years
Questions
Question
Question1
Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence.
The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?
Question2
All work must be completed on-site at the Wake County Courthouse - 316 Fayetteville St. Raleigh, NC. Do you accept this requirement?
Question3
Please list candidate s email address.
Question4
Please indicate how soon this candidate is available to start work. Vendors are encouraged to submit candidates that are available for the duration of the assignment.
Question5
Vendor must disclose to the agency if the candidate will be subcontracted at the time of submission. Do you accept this requirement?
Question6
Vendor must notify the agency if any portion of the requirements listed in this task order is to be outsourced to other countries.
Do you accept this requirement?
Question7
Candidates submitted above the rate of - will not be considered. Do you accept this requirement?
Question8
Payment for all approved hours will be paid at the straight hourly rate regardless of the total hours worked by the engaged resource.
It is the responsibility of the supplier to adhere to any applicable compensation laws including payment for overtime hours.
Do you accept this requirement?
Question9
Please confirm you have thoroughly validated, and attest to the accuracy of, the credentials listed throughout this candidate s VectorVMS profile and resume pursuant to Section 5.
2.5 of ITS-009440. Do you confirm?
Last updated : 2024-05-20
Full Time
IT Outsourcing & Consulting
$63k-84k (estimate)
05/21/2024
05/29/2024
buzzclan.com
DALLAS, TX
25 - 50
2012
NUPUR SHARMA
<$5M
IT Outsourcing & Consulting
BuzzClan is a business consulting company collaborating to provide Oracle software advisory services & implementation services. "Oracle Gold Partner Cloud Standard" BuzzClan LLC is committed to providing substantive business value on each and every client engagement. We do this through a combination of industry-specific business expertise, technical skills, proven project management methods and our onsite - off-site - offshore delivery model. We strive to work in partnership with our customers to build high-performance teams and create business solutions that will last. Cloud computing is a ne...w era for information technology; allowing information to be available 24/7 from anywhere is a colossal transformation for users and businesses around the world. Cloud computing allows data and applications to be on a private safe and secure server that can be accessed remotely by any wire/wireless smart device (ex. note pad, tablet, laptop, personal desktop, smartphone). BuzzClan LLC understands the value and impact that cloud computing will have on organizations and its IT infrastructure. Our team has more than 50 years of combined experience and can implement technologies across the Oracle stack, which includes BI, SOA, IDM, WebCenter, and Engineered Systems.
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