Butler University’s Information Technology department is currently seeking a passionate and skilled Applications Analyst who is eager to join a team which values education, collaboration, innovation, and fun. The Analyst will enjoy a unique opportunity to be involved in Butler’s application operations at all levels from design through implementation and support.

The Analyst will be responsible for a wide variety of application systems including both hosted and on-premise solutions. Responsibilities largely include “Tier 3” level support, advanced move/add/change requests, advanced troubleshooting, and operational tasks such as applying patches/updates as needed. The Analyst will also provide detailed written documentation of support protocols for supported applications. Additionally, as the SME for many of these systems, the Analyst may be asked to provide end-user training from time to time.

Butler IT’s Operations Team currently oversees nearly 200 application systems which span all functions of the university from academics to athletics. Qualified candidates should be self-starters who are comfortable troubleshooting/supporting systems with little prior experience. Additionally, interested applicants should be driven, detail-oriented, curious, flexible, collaborative, and team-oriented.

Key responsibilities:

• Serve as a senior technician and provide advanced-level support for application-related incidents/requests
• Provide operational support for assigned application systems including but not limited to resolving complex issues, patching, applying updates, etc.
• Participate in other projects as assigned and serve as liaison to project teams in the department
• Analyze system/business processes to identify inefficiencies and develop strategies for improvement
• Provide ad-hoc end-user training for application systems
• Build and maintain system documentation and support articles for a variety of audiences
• Provide world-class service and support for university students, faculty, staff, and guests

Minimum requirements:

• 2 years of experience in a full-time technical support role, preferably with an emphasis on providing support for enterprise-level application systems
• Experience with vendor relationship management
• Working knowledge of Windows/Mac operating systems, Windows Server, and common database systems
• Self-starter, capable of making independent decisions based on sound analysis
• Willingness to fully engage in the support process for application systems with little experience or guidance
• Flexibility in a changing environment
• Proven experience in analyzing system/business processes to identify inefficiencies and developing strategies for improvement
• Proven customer service and telephone skills; professional appearance and demeanor under pressure
• Desire to learn and support multiple platforms (Windows, Linux, Apple, etc.)
• Critical-thinking, problem-solving and time-management skills

Preferred qualification:

• Experience with any of the following:
  • Cloud application architecture including migrating on-premise systems to cloud environments
  • Security camera management systems
  • Cloud-based unified communications/telephony solutions
  • Salesforce (Service Cloud)
  • Advanced-level operating system support (Windows/Mac OS X)
  • Exchange Online/Microsoft 365
  • Microsoft Active Directory / LDAP
• Demonstrated experience in seeking/implementing efficiencies/improvements to existing systems
• Scripting/automation experience, preferably with Python, PowerShell, and/or Bash
• Project management/budgeting experience
• Experience leading a small to medium-sized team of technical professionals
• 4-year degree in a technical field

BU Benefits and Perks

Please check out Butler’s Total Rewards website to learn more about our benefit offerings, which include:

• Paid Time Off and Holidays:
  • 18 days of paid time off (vacation and PTO days)
  • 8 Paid Holidays
  • Paid Winter Break between Christmas Eve and New Year’s Day
  • Paid Parental Leave (after 1 year of full-time employment)
• Health:
  • Comprehensive medical, dental, and vision plans including disability and life insurance programs
• Retirement:
  • 10% employer contribution after 1 year of full-time employment
• Tuition Assistance:
  • Remission of tuition for classes taken at Butler for employees, spouses, and dependent children.
    • Eligibility after 9 months of full-time employment
    • Employees & spouses- undergraduate/graduate degrees
    • Dependents (under age 26)- undergraduate degree
    • Covers tuition only
  • Tuition Exchange Program for Dependents
• Butler Facilities Access, Discounts and Perks:
  • Access to Butler’s on-site fitness facility and libraries for full-time staff and faculty
  • LinkedIn Learning Courses
  • Free premium subscription to the Calm App
  • Free subscription to the WSJ and NYT
  • Discount at the College Bookstore
  • Discount on select Athletic and Arts/Events Center Performances

About Butler

Butler University is a private, nationally recognized comprehensive university encompassing six colleges: Arts, Business, Communication, Education, Liberal Arts & Sciences, and Pharmacy & Health Sciences. Approximately 4,500 undergraduate and 1,000 graduate and doctoral students are enrolled at Butler, representing 46 states and 24 countries.

Join us at the crossroads of tradition & transformation. A career at Butler University means so much more than a job. Join the dedicated, innovative, and supportive community of faculty and staff that is moving Butler Beyond.

Butler University is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees. We welcome applications from all individuals, regardless of age, gender, gender identity, sex, race, religion, color, disability, protected veteran status, sexual orientation, national origin, or any other legally protected category.