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The Member Service Representative is responsible for delivering excellent service to all members, guests and program participants. This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility.
SHIFTS:
QUALIFICATIONS:
•Minimum age of 18.
•High School diploma or equivalent.
•Excellent interpersonal and problem solving skills.
•Previous customer service, sales or related experience.
•Basic knowledge of computers.
•Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
ESSENTIAL FUNCTIONS:
1.Provide excellent service to members, guests and program participants; contributing to member retention and recruitment.
2.Build relationships with members; help members connect with one another and to the YMCA.
3.Provide tours to prospective members and sell memberships.
4.Handle and resolve membership concerns and inform supervisor of unusual situations or unresolved issues.
5.Responsible for processing new members/program memberships. Ability to answer questions about the organization and provide accurate information in a positive and professional manner.
6.Monitor visitor access by scanning membership cards, issuing one-day passes and controlling unauthorized entry.
7.Receive payments for services and products according to type of membership and YMCA policies and procedures.
8.Perform other clerical duties as needed, such as filing, photocopying, collating and maintaining adequate supplies.
9.Respect and cooperate with co-workers and be able to accept constructive criticism.
10.Follow YMCA policies and procedures, including those related to medical and disciplinary situations, child abuse prevention and emergency procedures.
11.Perform other duties as assigned.
WORKING ENVIRONMENT & PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to perform all physical aspects of the position; including walking, standing, bending, reaching, and lifting. Work schedule will include daytime and evening hours and a flexible work schedule.
Part Time
Civic & Environmental Advocacy
$31k-38k (estimate)
04/11/2023
05/11/2024
bcfymca.org
CRANBERRY TOWNSHIP, PA
200 - 500
1886
Private
DAVE HILLIARD
$10M - $50M
Civic & Environmental Advocacy
The following is the career advancement route for MEMBER SERVICE REPRESENTATIVE positions, which can be used as a reference in future career path planning. As a MEMBER SERVICE REPRESENTATIVE, it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary MEMBER SERVICE REPRESENTATIVE. You can explore the career advancement for a MEMBER SERVICE REPRESENTATIVE below and select your interested title to get hiring information.
If you are interested in becoming a Member Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Member Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Member Service Representative job description and responsibilities
Provided members high-level customer service to ensure complete satisfaction by fulfilling their requests and concerns through effective communication and member engagement.
12/18/2021: Huntsville, AL
Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.
12/31/2021: Gastonia, NC
They deliver high-quality customer service, listening to members' requests and working to find the appropriate solution.
01/09/2022: Knoxville, TN
Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service.
02/06/2022: Seattle, WA
The statement of service must provide the branch of service, rate/rank, all dates of service, the expected date of discharge and anticipated character of service (Honorable, General, etc.).
01/03/2022: Wichita, KS
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Member Service Representative jobs
An associate member service also manages membership application requests and evaluates eligibility.
03/03/2022: Idaho Falls, ID
Building member relationships through quality service experiences.
01/04/2022: Colorado Springs, CO
Process service requests and create authorizations to communicate transportation details to partners.
01/31/2022: Atlanta, GA
Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills.
02/15/2022: Danbury, CT
Provided great member service that reflected on repeat and referral members.
02/27/2022: Atlantic City, NJ
Step 3: View the best colleges and universities for Member Service Representative.