Dispatch Customer Care Specialist

• Assist customers in scheduling pick-ups and deliveries of small parcels, pallets, LTL’s, and truck loads.
• Respond to customer emails and/or phone calls to answer questions and ensure quality customer service.
• Generate reports to provide customer information as needed.
• Key in orders received from customers and vendors into a tracking spreadsheet.
• Maintain the company safety culture to ensure DOT compliance and company requirements are met.
• Monitor email, take phone calls and/or text messages from drivers and/or customers.

Qualifications and Education Requirements

• High School Diploma or equivalent
• 3 years of dispatch experience, preferably in a transportation environment
• Process information with high levels of accuracy
• Communication and customer service skills to enable customer relationship building
• Knowledge of Microsoft Office
• Exemplify safe working conditions in compliance with OSHA regulations
• Must be able to work Monday - Friday 8:00 a.m. - 5:00 p.m.
• Regular, punctual attendance

Preferred Skills

• PCS / TMS experience preferred, but not required
• Accurately analyze situations and reach decisions based on informed judgment
• Adapt to changing environments
• Establish and maintain healthy working relationships with clients, managers, and peers

We offer competitive compensation, comprehensive training, and opportunities for career growth within our organization. If you are passionate about providing exceptional customer service and enjoy working in a fast-paced environment, we would love to hear from you.

To apply, please submit your resume highlighting your relevant experience and why you are interested in this position.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Dispatch: 3 years (Required)

Work Location: In person